Kernelbase.dll error in Window server 2008 R2 Standard. Exception code : 0x00000006

Question

Hi,

I am using "Window server 2008 R2 Standard".

I have been used C++ application registering window services.

My problem is that the application cannot start after server reboot although the startup type is "Automatic".

I searched for the solution via Internet, but my error persist.

Following is "EventLog" in Event View for my error.

Please help me how to fix this problem and what is reason.

-------------- ( below ) --------------------

Faulting application name: MyApplication.exe, version: 7.0.0.1, time stamp: 0x5680b586

Faulting module name: KERNELBASE.dll, version: 6.1.7601.23539, time stamp: 0x57c99884

Exception code: 0x00000006

Fault offset: 0x0000c54f

Faulting process id: 0x574

Faulting application start time: 0x01d22a650925220e

Faulting application path: D:\NTService\MyApplication.exe

Faulting module path: C:\Windows\syswow64\KERNELBASE.dll

Report Id: 629c9e02-9658-11e6-ba9d-842b2b58b80d

Fault bucket , type 0

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: MyApplication.exe

P2: 7.0.0.1

P3: 5680b586

P4: KERNELBASE.dll

P5: 6.1.7601.23539

P6: 57c99884

P7: 00000006

P8: 0000c54f

P9: 

P10: 

Attached files:

C:\Windows\Temp\WER317B.tmp.appcompat.txt

C:\Windows\Temp\WERAAFE.tmp.WERInternalMetadata.xml

C:\Windows\Temp\WERAB0F.tmp.hdmp

C:\Windows\Temp\WERB675.tmp.mdmp

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_MyApplication_77371c90c4ba4926abe43e2a1fc6fa248fcfc65_cab_09eeb6ef

Analysis symbol: 

Rechecking for solution: 0

Report Id: 629c9e02-9658-11e6-ba9d-842b2b58b80d

Report Status: 0

***Post moved by the moderator to the appropriate forum category.***

Answer 1

Hi,

Windows Server versions are supported via TechNet so best to check with the Experts there.

TechNet - Windows Server (Server 2008 R2 Forums are locked so

you will need to use the other forums for current support)

http://social.technet.microsoft.com/Forums/en/category/windowsserver

TechNet - Windows 10 IT Pro - Forums

https://social.technet.microsoft.com/Forums/windows/en-US/home?category=Windows10ITPro

TechNet - XP, Vista, Windows 7, and Windows 8/8.1 IT Pro 

http://social.technet.microsoft.com/Forums/en/category/w7itpro,w8itpro,windowsvistaitpro,windowsxpitpro,windowsintune

TechNet- Forums

http://social.technet.microsoft.com/Forums/en/categories/

TechNet - Where is the Forum For…?

http://social.technet.microsoft.com/Forums/en/whatforum/threads

Hope this helps.

---

Rob Brown - Microsoft MVP <- profile - Windows and Devices for IT : Bicycle - Mark Twain said it right.

Answer 2

Microsoft has a "Kernrate" utility,try this link..

https://social.technet.microsoft.com/Search/en-US?query=kernrate%20download&ac=3

Answer 3

We suggest running system restore, refer to this link.

If all fails, we suggest to contact our Answer Desk here.

Get back to us for the result.

Answer 4

Hi Ernie,

Thanks for your help.

But I couldn't solve it.

When I implemented "sfc/ scannow", windows resource protection did not find any integrity violations.

So I executed "DISM /Online /Cleanup-Image /RestoreHealth", but 87 error was returned. Since other community say that the error is caused from the "space" of command, I checked on the space several times, but the error persist.

However, DISM /Online /Cleanup-Image /ScanHealth can be implemented. I could find 2 corrupt packages through it, but I couldn't make sure if this corrupt packages affect our application.

Thanks again.

Best regards.

Answer 5

Hello Aiden,

To resolve exception code 0x00000006, we suggest performing Repair System Files and DISM to repair corrupted system or files. We recommend checking MVP named ZigZag3143 post here.

Let us know what happened.

Regards.