Messages sent from a shared mailbox not saved to the Sent Items

Question

Hello,

Messages sent from a shared mailbox not saved to the Sent Items folder of the shared mailbox in Outlook.

I try PS to showing configuration but the error

Get-MailboxSentItemsConfiguration "SHAREDMAILBOXNAME"

Get-MailboxSentItemsConfiguration : The term 'Get-MailboxSentItemsConfiguration' is not recognized as the name of a cmdlet, function, script  
file, or operable program. Check the spelling of the name, or if a path was included, verify that the path is correct and try again.  
At line:1 char:1  
+ Get-MailboxSentItemsConfiguration "******@domain.com"  
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~  
    + CategoryInfo          : ObjectNotFound: (Get-MailboxSentItemsConfiguration:String) [], CommandNotFoundException  
    + FullyQualifiedErrorId : CommandNotFoundException  

Also try set-mailbox Sent As and Sent on behalfe but the same error

set-mailbox <mail@keyman .com> -MessageCopyForSentAsEnabled $True

set-mailbox <mail@keyman .com> -MessageCopyForSendOnBehalfEnabled $True

Exchange server on-prem 2016 CU 19
How can resolve this issue

Thanks for your support and I'm a waiting your reply

Answer 1

Hi @AhmadHassan-1209 ,

Get-MailboxSentItemsConfiguration command applies to Exchange 2010 and not 2016.

Please follow the steps as mentioned in this article,

https://www.azure365pro.com/configuring-sent-items-behavior-in-exchange-2016/
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

This can also be achieved using registry, method 2 in below article

https://learn.microsoft.com/en-us/exchange/troubleshoot/user-and-shared-mailboxes/sent-mail-is-not-saved

If the above suggestion helps, please click on "Accept Answer" and upvote it.

Answer 2

Hi @AhmadHassan-1209 ,

As AshokM said, this cmdlet is used only in Exchange 2010.

Also try set-mailbox Sent As and Sent on behalfe but the same error

Do you mean these when running these two commands on Exchange Management Shell and still gave the ObjectNotFound exception?
Or if you run on Windows PowerShell?
I'm not so sure but, if you run these commands on Windows PowerShell which isn't connected with Exchange, it will definitely cause this error.
Try using EMS or Connect to Exchange servers using remote PowerShell

Regards,
Lou

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