SupportScam: JS/TechBrolo.AA

Question

SupportScam: JS/TechBrolo.AA

Error code ox80508023

category Trojan

Items:

File: c:\users\tgapp\App Data\local\384273a4b1\cache\40\cache\f_000078

Windows defender has detected this 4 times and I've removed it as directed 4 times not sure how to get rid of this. Any help is appreciated. Thank you

***Post moved by the moderator to the appropriate forum category***

Answer 1

Tim,

https://www.microsoft.com/en-us/security/portal/threat/encyclopedia/Entry.aspx?Name=SupportScam:JS/TechBrolo.AA

FYI Don't skip

You can read more about this type of threat on our rogue security software page.

<<https://www.microsoft.com/security/portal/mmpc/threat/rogues.aspx>>

Clear up your Temp File/Cache.Clean up the system (clearing out all the temp/tmp folders, and included all offline content, clearing the browser tif, delete cookies, etc. etc..

(Important*:*One of the normal steps in eliminating malicious programs is to entirely delete the contents of all Temp folders.

<<https://wiki.umbc.edu/pages/viewpage.action?pageId=1867904>>

Internet Options> General tab> Browsing History> Delete> uncheck "Preserve Favorites website data" then delete Temporary Internet Files. delete Cookies, History, Passwords, etc.

To verify that the cookie files are deleted, follow these steps:

Do one of the following:

click Start, type inetcpl.cpl in the Start Search box, and then press ENTER

In the Internet Properties dialog box, on the General tab, click Settings under Browsing History.

In the Temporary Internet Files and History Settings dialog box, click View Files. This opens the folder where your cookie files are stored.

In the folder that you opened , press CTRL+A, CTRL+D press Enter to delete the cookies

Exit

Reboot

Also, suggest that you scan your computer using MalwareBytes' to remove any traces that may still be present.

MalwareBytes Anti-Malware  (MBAM)

https://www.malwarebytes.org/mwb-download/

--

Also run:

Emsisoft Emergency Kit:

<<http://blog.emsisoft.com/2015/06/09/how-to-find-and-clean-malware-infections-with-emsisoft-emergency-kit/>>

~

ESET Free Online Scanner

<http://www.eset.eu/eset-online-scanner>

~

SUPERAntiSpyware Free Online scan

<<http://www.superantispyware.com/onlinescan.html>>

~

AdwCleaner

<< https://toolslib.net/downloads/viewdownload/1-adwcleaner/>>

~

I would suggest you to install those tools one by one and restart the computer after running əach tool to check if the issue is clear.

~

Answer 2

Answer-by-number:

1. Did the computer come with Win10 preinstalled, did you do a clean install of Win10, or did you upgrade a Win7 computer or a Win8.1 computer [<=PICK ONE!] to Win10?
2. Who manufactured the computer (e.g., Dell; HP; Acer; Lenovo; ASUS)?
3. Has a Norton application or a McAfee application EVER been installed on the computer since you bought it?
4. Have you ever run the Norton Removal Tool and/or the McAfee Consumer Products Removal Tool?
5. What Version & OS Build of Windows 10 is currently installed?

• Press & hold the Windows Key and press theR key. In the RUN dialog, type WINVER and press the Enter key.

6. Is it the same computer - not necessarily the same problem - as in this previous thread of yours? => https://answers.microsoft.com/en-us/windows/forum/windows_10-update/error-0x80070003-while-downloading-update-for/abba025a-335a-4c50-acc3-ccefdb913d37