Software Center - Apps 0% Downloading

Boopathi S 3,476

Hi,

All the apps are downloading from Cloud DP for the users connected in VPN. All the applications are under Downloading 0%.
No errors in cas.log, datatrasferservice.log, contenttrasferservice.log. Please help to check why Download is 0% for all the applications.
SCCM Client version : 5.00.8968.1042
SCCM Server Version : Version 2010

2 answers

Fiona Yan-MSFT 2,311 Reputation points

2021-02-16T02:32:40.893+00:00

@Boopathi S

Thank you for posting in Microsoft Q&A forum.

All the apps are downloading from Cloud DP for the users connected in VPN. All the applications are under Downloading 0%.

1.May we know what type of boundaries are you using? Have we configured our VPN boundary with IP subnet? If yes, It is recommended that you try the IP address range boundary type, especially for VPN clients or Internet-based clients and here is a similar article may for us to refer to.

2.Could we please checked the ContentTransferManager.log again to see if there is something like Received empty location update in it. This reply may typically occur because of boundary group configuration issues.
For more information, please see this Microsoft "Download failures" article:
https://learn.microsoft.com/en-us/troubleshoot/mem/configmgr/troubleshoot-application-deployment#download-failures

No errors in cas.log, datatrasferservice.log, contenttrasferservice.log and the download is 0% for all the applications.

Based on my research, many situations may cause this issue. For troubleshooting this issue, we could check the policyagent.log on client side from the beginning to track if the internet client receive the policy.

Have a good day!

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Boopathi S 3,476 Reputation points

2021-02-16T09:23:31.337+00:00

Hello FionaYan,

Thank you for the update. I can see Empty location. It is available in the boundary. Please let me know what to be checked next?
Because these are happening in all the workstations.

Fiona Yan-MSFT 2,311 Reputation points

2021-02-17T09:13:44.387+00:00

@Boopathi S

For "Received empty location update" issue, we may check from the following directions:

Could you please check which boundary contains these internet-based clients? After locating the boundary, we may check if there is a distribution point role associated with this boundary group.
Have we seen the following Microsoft "Download failures" article before? (Maybe this could give us some light)
https://learn.microsoft.com/en-us/troubleshoot/mem/configmgr/troubleshoot-application-deployment#download-failures

We cloud also check if the application has been successfully distributed to the cloud DP. Have a good day!

Boopathi S 3,476 Reputation points

2021-02-17T13:20:58.62+00:00

Hi Fiona Yan,
Thanks for the reply and article.
This happens only for Internet and VPN Devices. On Premises devices has no issues. Internet and VPN clients contact the Boundaries and Application available in the cloud DP.
Below are the few errors in DataTransfer.log

DTS job error 0x80190193
DTS job error 0x80190195
CDTSJob ErrorCode 0x80072AF9
DTS job error 0x80200010

I can see similar issues posted in below forum.

https://social.technet.microsoft.com/Forums/lync/en-US/7c073ea1-5c7b-4fb2-a0c1-358cd95d2b01/unable-to-download-any-windows-update-via-sccm-2012-software-center-shows-failed-with-errors-and-0?forum=configmanagergeneral

https://www.reddit.com/r/SCCM/comments/eq1eae/clients_failing_to_download_windows_updatesoffice/

Fiona Yan-MSFT 2,311 Reputation points

2021-02-18T09:11:00.73+00:00

@Boopathi S

Thanks for your reply.

Could you please switch the cloud DP to on premises DP on the associated site systems tab of VPN boundary to see if these internet-based clients could download the app(like the image shown below)? If this clients could download the distributed app, maybe this is more related to the misconfiguration of the VPN boundary groups.

Have a good day!
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Rahul Jindal [MVP] 10,286 Reputation points MVP

2021-02-17T13:29:14.687+00:00

Normally this is related to misconfiguration of the vpn boundary groups or the content on your Cloud DP. Have you verified both?
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Boopathi S 3,476 Reputation points

2021-02-17T16:57:30.897+00:00

Hi Rahul Jindal,

Client can get the Boundary Group and application content available in Cloud DP. Below information available in DataTransferService.log of the Cisco VPN connected devices.
This seems to be a connection timeout from Clients to Cloud DP. But I am not sure. Please help.

Error sending DAV request. HTTP code 502, status 'Bad Gateway'
Download timeout has met. DTS job {4719A30A-32DB-41A0-8798-56285E8C6F4F} will quit.
GetDirectoryList_HTTP('https://adatumwkssccmcmg.cloudapp.net:443/downloadrestservice.svc/getcontentxmlsecure?pid=ATM008C2&cid=CONTENT_49708D73-E2A7-47AF-A28B-5E55536A2975.1&tid=GUID:70474410-E179-4B47-8D0B-EAFACC3B7C5E&iss=primary.adatum.com.NET&alg=1.2.840.113549.1.1.5&st=2021-02-16T22:02:27&et=2021-02-17T06:02:27') failed with code 0x800705b4
Error retrieving manifest (0x800705b4).
DTSJob {4719A30A-32DB-41A0-8798-56285E8C6F4F} in state 'Suspended'.

Rahul Jindal [MVP] 10,286 Reputation points MVP

2021-02-17T17:44:30.143+00:00

Hi,

'Client can get the Boundary Group and application content available in Cloud DP.' is in contrast to what you shared in the log in the original post where the content showed stuck at 0%. Has that changed since your original post?

As for the actual issue, does content download work if you go off VPN and do it over internet?

Boopathi S 3,476 Reputation points

2021-02-18T09:36:03.977+00:00

Hi Rahul Jindaj,

Content does not download over Internet when VPN is not connected.

Rahul Jindal [MVP] 10,286 Reputation points MVP

2021-02-18T14:19:46.717+00:00

Then there are bigger things at play here. First check for the health of your CMG. See if you are end points are able to communicate with CMG or not.
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