Microsoft Treasure Hunt Bug

Question

After the Bonus Round, screen flashes and eventually shuts down the program -- even when I minimize (which has prevented shut down at times). When I sign in again, the Bonus Round stairs are closed with no doubles or restoral of number of lives. It used to happen just occasionally, eventually resulting in a total failure that caused loss of all upgrades, but now the flashing is happening after every Bonus Round. I've read a number of complaints of the same issue over a few years, but it seems there's no way to fix the bugs except to uninstall and reinstall -- which deletes all upgrades again. (Several times, shut down results in total file corruption, which returns the program with 0 upgrades. It's done this several times. I've vowed that if it does it again, I'm just going to need to delete Treasure Hunt -- regretfully.)

Win10 on PC (not tablet)

Please tell me there's a bug fix and where to find it.  Thanks.

***Post moved by the moderator to the appropriate forum category.***

Answer 1

Thank you for your response. If the game is already updated and you are still experiencing the same issue, you can perform the methods below to continue troubleshooting your concern:

**Method 1.**Run the Windows App Troubleshooter to troubleshoot issues with the app.

Visit this link, and then click on the Run troubleshooter button.

**Method 2.**Make sure that your Firewall or anti-virus is not blocking the app.

To check your firewall settings, you can refer to this link: Turn Windows Firewall on or off.   

Method 3. Clear Windows Store cache.   

1. Press Windows key + X on your keyboard.
2. Click on Command prompt (Admin).
3. Type wsreset.exe, and then hit Enter.

Method 4. Restart the computer.

1. Press the Windows button on your device or keyboard, or select the Windows icon from the bottom-left corner of the main screen.
2. Select Power, and then select Restart.

If you need further assistance, let us know.

Answer 2

Thanks for trying to help, Loraine, but as it says in the Win10 games section on the link you provided, "On the game detail page, the button will show Open if you have the latest version. If it shows Update, select it to update your game." It only shows Open, not Update. That's been constant all along except when I've deleted and reinstalled -- which has not fixed the problem. Try again?

Answer 3

Hi Margo,

In-game issues are normally caused by server errors. If you are experiencing this issue in the Bonus Round specifically with Microsoft Treasure Hunt only, it can be resolved by updating the game.

Click this linkand perform the recommended steps to resolve the issue with Microsoft Treasure Hunt on your computer.

If the issue persists, visit the game’s community page to ask questions and get additional support from the Microsoft Casual Games team on this link.

Should you have any other queries, feel free to contact us anytime.

Answer 4

Thanks for your help, Nathaniel, but neither option corrected anything. Win10 updates routinely (Pro version), so that's not it. After running the troubleshooter, I tried Treasure Hunt again and it did the same flashing and closing. I ran the file checker tool that found no integrity violations.

Do those results tell you where else we can look?

Answer 5

Hi Margo,

The possible cause of this issue is conflict with some updates or programs installed on your PC. We would like to ask some questions to know the best possible resolution to offer:

• Have you tried checking if there are available updates for your Windows 10?
• Did you try to run the troubleshooter for Windows apps?
• Have you tried running the System File Checker tool to repair missing or corrupted system files?

Regards.