Windows 10 Reset PC : Keep my files VS. Remove everything

Aino Ro 16 Reputation points
2021-02-16T01:00:45.813+00:00

Hello,

I am using Windows 10 (Asus laptop) and I want to reset my PC (only C: drive).
I can see two options A. Keep my files B. Remove everything

My question is: Does 'Remove everything' remove all files in my D: drive, or it only removes everything in C: drive?

Thank you.

Windows 10 Setup
Windows 10 Setup
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Setup: The procedures involved in preparing a software program or application to operate within a computer or mobile device.
1,903 questions

6 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Karlie Weng 14,031 Reputation points Microsoft Vendor
    2021-02-16T08:36:34.843+00:00

    Hello @Aino Ro

    You will lose your files if you have installed Windows Operating System on D drive. If you haven't installed the Operating System on D drive, then you will not lose any files in D: drive.

    In Windows 10, The refresh and reset PC have been combined into a single button. Now, if you click it, you'll be given two options:
    whether to keep your data or remove everything.

    Keeping your data is the same as Refresh PC, it only removes your apps. On the other hand, remove everything do what it say, it functions as Reset PC.

    68499-image.png

    Now, if you try to Reset your PC, the new option comes: Only remove data from Windows Drive, or remove from all drive; both options explained themselves.

    68510-image.png

    I hope this would be very helpful for you.

    Best Regards
    Karlie

    ----------

    If the Answer is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    5 people found this answer helpful.
    0 comments
  2. Aino Ro 16 Reputation points
    2021-02-16T18:56:54.83+00:00

    Hi KarlieWeng,

    Thank you for your detailed explanation.
    The problem is that Windows 10 was installed on C:, and D: only had files that I saved.
    I selected 'Only the drive where Windows is installed' and reset my laptop, but it rest both C: and D:.
    All files on my D: got deleted and I have no idea why is it so and how to recover it...

    Thanks.

    3 people found this answer helpful.
  3. THAO HUYNH 6 Reputation points
    2021-12-04T11:00:30.667+00:00

    Dear Sir,

    I have same problem, that I reset windows 10 --> then I choose remove everything (this is my mistake step)

    And now my D: lost everything

    Please help to teach me how to restore some important files (pdf, jpg, xls)

    Thank you very much!

    1 person found this answer helpful.
  4. John Ho 11 Reputation points
    2022-10-18T04:11:44.96+00:00

    @Karlie Weng
    I had same problem, i used Windows reset to reset my Notebook, then I chosed Deleted all my files
    (By MISTAKE! i thought i deleted C: drive ONLY)

    1) I tried to go back to previous version, but there is no recovery point; Since i didnt save any backcup;

    2) I couldn't find Window.old in C: drive;

    HELP ! HELP ! HELP1

    1 person found this answer helpful.
    0 comments
  5. John Ho 11 Reputation points
    2022-10-18T04:32:21.957+00:00

    @Karlie Weng and Everyone

    3) Karlie, i signed in Windows using "JOHN" username, then after reset, it asked me for email, then i signed in with an EMAIL.
    Would it cause some reasons that i can't find WINDOWS.OLD or reset back to previous version?

    Please help. Thanks.

    1 person found this answer helpful.
    0 comments