Problems deleting messages

Question

It takes several seconds to delete e mails and then it sends me an error and then I can delete one message and if I try and delete another message again the computer freezes, makes a ding and I wait again

Thread moved to appropriate category by moderator.

[Original subject: windows live mail]

Answer 1

That's perfect, thank you.

Review all the account settings; here are some suggestions - you may find on experimentation that different settings work better:

1. Reset the list of IMAP folders

Right-click on the account name in the folder pane and select Show or hide folders to open the Show/hide IMAP folders dialogue. Click Reset List to refresh the folder list, then use the buttons to show only the folders you want to see in the folder pane. Note the exact

names of the 'special' folders (the ones for drafts, junk mail, sent messages and deleted messages). 2. Map the local special folders to the IMAP folders on the server

Right-click on the account name in the folder pane and select Properties.

On the IMAP tab, select Store special folders on IMAP server,  then enter the server's names for the special folders in the boxes. If the folder for junk email at the server is called Junk, then enter Junk (not junk or JUNK) into the box alongside Junk email path and so on. You may have to provide a Root folder path   to make this work properly. 3. Make Deleted items folders work the same way for all accounts

When viewing your message list, press Ctrl-Shift-O for Options.

On the Advanced tab, select Use the 'Deleted Items' folder for IMAP accounts . 4. Check for extra folders at the server

Sign in to the account in webmail and check that there's only one each of folders for sent messages, deleted messages and junk mail. If there is more than one (e.g. both Deleted items and Trash  ), move messages that you want to keep out of the non-native folder into the native one, then remove the empty non-native one, which will have been synchronized from Windows Live Mail earlier. The native folders will in most cases have the same names as the ones you noted at (1). 5. Back in Windows Live Mail, repeat (1).

One last tip: some people use the Deleted items folder as a sort of repository for messages they don't want to deal with immediately. This is often not a very good idea, because some mail servers will routinely empty this folder at intervals. It's better to create a new folder - called Pending, say - for this type of message. If when you delete a message, you really want to get rid of it, select it in the message list and then press Shift-Delete on your keyboard. It will be gone for good.

Answer 2

Hi thanks for responding.The email service provider is shaw.ca

It is version 2012  and build 16.43528.0331 It is an Acer computer model Aspire 16-220 Windows 10

Home.

05 Build 15063.413 a 64 bit operating system x64 based processor

It is an IAMP account.

I hope this is all you need. Thank you

Answer 3

Please don't uninstall the program - you might have great trouble getting it back, and there's nothing to indicate that it would help in this case.

It takes several seconds to delete e mails ...

It sounds as if this is an IMAP account that could do with some tweaking. Please confirm: if you're not sure, right-click on an account name in the folder pane and select Properties. The type of account is given at the top of the Server(s) tab. The properties dialogue for an HTTP account has three tabs, for a POP3 account four and for an IMAP4 account five.

Who is the Email Service Provider (usually apparent from the part of the email address after the '@' symbol)?

When you reply, please give your build of the program and your version of Windows.

• To find your program version and build, in Windows Live Mail press Alt-F B.
• To find your operating system, press Windows key + R, type winver into the box and press Enter.

Answer 4

Hi Sandie,

Since it happens while deleting emails where the computer eventually freezes, it's possible the software is taking too much processing power. This could be due to a level of corruption within the program.

Have you tried uninstalling and reinstalling Windows Live Mail? This usually fixes the issue since the original version is installed on your PC. Also, what is the exact error message you're receiving?

We'll be waiting for your response.