COM SURROGATE issue when opening JPEG format

Question

Dear Friends

Our office has 25 PC's with fresh Windows 8.1 installed. We have facing some issue when opening JPEG format files in several PCs recently. The error appeared "COM SURROGATE has stopped working" and close Windows Photo Viewer program.

I find several solutions including following one, but still not got the solution for this issue.

https://answers.microsoft.com/en-us/windows/forum/windows8\_1-performance/com-surrogate-has-stopped-working-windows-81/d04c0e94-7284-46dc-a302-6927035c93f9

Please advice.

Best Regards

San

Answer 1

Thank you for the information. There are a lot of possible causes of error message COM Surrogate, you might need to update your codecs, turning off your antivirus or your applications needs to be updated. Meanwhile, we recommend uninstalling and reinstalling Windows Photo Gallery. To do so, click here. Kindly follow the step-by-step instructions under ***To uninstall a Windows Essentials program manually in Windows 8.***After uninstalling the program, kindly reinstall it. If you experience the same issue, kindly turn off your antivirus installed to your computer.

Let us know what happen after you performed the troubleshooting steps.

Answer 2

Dear Ernie

I just try to follow instruction which you provided regarding "***To uninstall a Windows Essentials program manually in Windows 8"***but unable to find the given path. I want to mentioned that the OS is Windows 8.1 which have this issue.

Answer 3

Hello San,

For better assistance, we'd like to ask the following:

• When did you start experiencing this issue?
• Aside from the thread that you posted, we'd like to know the troubleshooting steps that you have tried to resolve the issue when opening a JPEG image format on your computer.

We are looking forward to your reply.

Dear Ernie

Thanks for quick reply. I cannot point out exact time actually all PCs running Windows 8.1 but several PCs only experiencing this problem. All PCs run in same environment and network.

As a first step I changed the setting of "Turn on DEP for all programs and services except those I select" according to following  link

https://answers.microsoft.com/en-us/windows/forum/windows8\_1-performance/com-surrogate-has-stopped-working-windows-81/d04c0e94-7284-46dc-a302-6927035c93f9

As a second step I just replace with new Window Photo Viewer source file with new one.

But problem still remains same. I think you may have an idea about the problem background.

Cheers !!!!

Answer 4

Hello San,

For better assistance, we'd like to ask the following:

• When did you start experiencing this issue?
• Aside from the thread that you posted, we'd like to know the troubleshooting steps that you have tried to resolve the issue when opening a JPEG image format on your computer.

We are looking forward to your reply.