Hello Mark,
For better assistance, we'd like to ask the following:
- When did you start experiencing this issue?
- Did you make any changes to your computer before experiencing this issue?
- We'd like to request a screenshot of the error message that you are getting. You may use Snipping Tool for sending a screen capture. To learn how, click here.
- What are the troubleshooting steps have you tried to resolve the issue?
We are looking forward to your reply.