HELP !!! Authentication Error after migrating from CRM 2011 to CRM 2016

Question

Hi,

We have migrated our system from Dynamics CRM 2011 to CRM 2016 recently following the Guide provided and resolved all the conflicts/issue. But recently we observed on strange error occurring while logging a particular user with a security role(other than system administrator) and CAL Information as Access Mode: Administrator and License Type: Administrator.

Its used work properly when the system was in CRM 2011. But now we are facing this issue.

If the CAL information for the user has been changed to Access Mode: Read-Write and License Type: Basic, the user was able to login successfully. But we require to set them as Access Mode: Administrator and License Type: Administrator for the user.

After digging more into the error, we observer in the event viewer an information while logging as below:

Source: Windows Error Reporting

Fault bucket , type 0

Event Name: CRMmanaged2

Response: Not available

Cab Id: 0

Problem signature:

P1: 8.1.0.359

P2: w3wp

P3: Microsoft.Crm.Application.Pages

P4: NullReferenceException

P5: GetDefaultUserSubArea

P6: 8

P7:

P8:

P9:

P10:

Attached files:

C:\Windows\Temp\CRMmanaged2Info-160226.txt

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_8.1.0.359_4be5cdf32829849310b6f8eebd84fbccd4dd23e_00000000_cab_c6dd8a41

Analysis symbol:

Rechecking for solution: 0

Report Id: 3f70b61b-5b41-11e7-80e8-00155d0f2b17

Report Status: 4

Hashed bucket:

Appreciate any quick help provide in this.

Thanks and Regards,

Naga Jyothi

Answer 1

Hi, Naga.

The Dynamics CRM versions are supported via Microsoft Developer Network. It is best to check out with the experts there. To visit their forum, click on the link below:

• Microsoft Developer Network - Dynamics CRM Forums

Kindest regards.