Windows 10, cannot find file:///c:/users

Question

Windows 10, 

When trying to print page, I received the report:

"cannot find file:///c:/users/AppData/Local/Temp/Low//da...cached/help/empty.html'

and I could not print the page

Answer 1

We appreciate your response. This issue occurs due to a corruption in system files. To help you with this concern, we suggest that you run SFC and DISM. You may follow the steps provided by ZigZag3143 (MS -MVP) on his article. Give it a try.

We would appreciate it if you could get back to us and provide us your feedback.

Answer 2

Answers to Michael Gall's questions:

1. Only update was Microsoft Windows on 2 July 2017
2. Printer is connected directly by USB to computer.
3. Using "File Explorer", I discovered the "Temp" file was empty

What next please.

Cecil

Answer 3

Hi Cecil,

To narrow down your concern in printing a page, we would like to know the following:

• Were there any updates made on your computer prior to this concern?
• Are you using a printer which is directly connected to your computer or under a secured network?
• What troubleshooting steps have you taken so far to resolve this?

We look forward to your response.