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Deploying Office desktop apps, ODT/installer problem

GonWild 426 Reputation points
2021-02-16T07:25:31.757+00:00

Hi,
I'm trying to switch our Office clients from 32bit to 64bit. Using the office deployement toolkit and Config Mgr, it has only been successful on a few clients but fails on most in my test group. Manual install as well on these shows no spesific error.

Any idea on what logs to read, or other ideas on what this might be?

I think the xml is good, but anyhow here it is:

<Configuration>
<Add OfficeClientEdition="64" MigrateArch="TRUE" AllowcdnFallback="TRUE">
<Product ID="O365ProPlusRetail">
<Language ID="nb-no" />
<ExcludeApp ID="Groove" />
<ExcludeApp ID="Infopath" />
<ExcludeApp ID="SharePointDesigner" />
<ExcludeApp ID="OneDrive" />
</Product>
</Add>
<Display Level="None" AcceptEULA="TRUE" />
<Property Name="PinIconsToTaskBar" Value="FALSE" />

</Configuration>

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Erin Ding-MSFT 4,461 Reputation points
    2021-02-17T08:58:42.357+00:00

    Hi @GonWild

    >Manual install as well on these shows no spesific error.

    <<How did you install manually such as install Office from portal?
    Do you mean that there is no response after installing manually?

    I use the xml given above to do the test, successfully change Microsoft 365 Apps installation from 32-bit to 64-bit.
    69046-image.png
    Before:
    68926-image.png
    After:
    69032-image.png

    Are these Windows operating system 32-bit?
    If they are 32-bit, it would be impossible to install 64-bit Office.

    Please make sure to meet the "Requirements for using the MigrateArch attribute".

    More information, you could refer to "Additional information about using MigrateArch attribute".

    If an Answer is helpful, please click "Accept Answer" and upvote it.
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  1. DonPick 1,266 Reputation points
    2021-02-16T11:23:05.017+00:00

    ULS log file is created both in the %temp% folder and the %windir%\temp folder. The file name is of the following format:

    <machinename>-<date>-<time>.log

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  2. GonWild 426 Reputation points
    2021-02-16T12:28:26.643+00:00

    68546-atdtdt346-20210216-1129.log

    might not know what to look for here, but there is no obvious marked error popping out to me...

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