BSOD windows 7

Question

BSOD windows 7

Anonymous

Hello Guys,

I've a windows 7 that is crashing. I've tried to analyze the core file, but i'm not sure what the issue is.

Below is the output when I ran WInDbg

2: kd> !analyze -v

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)

An attempt was made to access a pageable (or completely invalid) address at an

interrupt request level (IRQL) that is too high. This is usually

caused by drivers using improper addresses.

If a kernel debugger is available get the stack backtrace.

Arguments:

Arg1: 0000000000000008, memory referenced

Arg2: 0000000000000002, IRQL

Arg3: 0000000000000001, bitfield :

bit 0 : value 0 = read operation, 1 = write operation

bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)

Arg4: fffff80003088176, address which referenced memory

Debugging Details:

DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING: 7601.23418.amd64fre.win7sp1_ldr.160408-2045

SYSTEM_MANUFACTURER: Hewlett-Packard

SYSTEM_PRODUCT_NAME: HP EliteBook 8570p

SYSTEM_SKU: E1Y27UT#ABA

SYSTEM_VERSION: A1029D1103

BIOS_VENDOR: Hewlett-Packard

BIOS_VERSION: 68ICF Ver. F.66

BIOS_DATE: 09/29/2016

BASEBOARD_MANUFACTURER: Hewlett-Packard

BASEBOARD_PRODUCT: 17A7

BASEBOARD_VERSION: KBC Version 42.38

DUMP_TYPE: 2

BUGCHECK_P1: 8

BUGCHECK_P2: 2

BUGCHECK_P3: 1

BUGCHECK_P4: fffff80003088176

WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800032b9100

Unable to get MmSystemRangeStart

GetUlongPtrFromAddress: unable to read from fffff800032b92e8

GetUlongPtrFromAddress: unable to read from fffff800032b9498

GetPointerFromAddress: unable to read from fffff800032b90b8

0000000000000008

CURRENT_IRQL: 2

FAULTING_IP:

nt!KiInsertTimerTable+c6

fffff800`03088176 4c894008 mov qword ptr [rax+8],r8

CPU_COUNT: 4

CPU_MHZ: bb1

CPU_VENDOR: GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 3a

CPU_STEPPING: 9

CPU_MICROCODE: 6,3a,9,0 (F,M,S,R) SIG: 16'00000000 (cache) 16'00000000 (init)

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

BUGCHECK_STR: 0xA

PROCESS_NAME: System

ANALYSIS_SESSION_HOST: DFWWINCR0DP12

ANALYSIS_SESSION_TIME: 04-04-2017 17:30:45.0387

ANALYSIS_VERSION: 10.0.14321.1024 amd64fre

TRAP_FRAME: fffff8800b9be0c0 -- (.trap 0xfffff8800b9be0c0)

NOTE: The trap frame does not contain all registers.

Some register values may be zeroed or incorrect.

rax=0000000000000000 rbx=0000000000000000 rcx=00000000000167a6

rdx=fffff88004723bc0 rsi=0000000000000000 rdi=0000000000000000

rip=fffff80003088176 rsp=fffff8800b9be250 rbp=fffffa800be58088

r8=fffffa800be58088 r9=00000000000000cd r10=fffff88003365180

r11=fffffa800be58000 r12=0000000000000000 r13=0000000000000000

r14=0000000000000000 r15=0000000000000000

iopl=0 nv up ei pl zr na po nc

nt!KiInsertTimerTable+0xc6:

fffff80003088176 4c894008 mov qword ptr [rax+8],r8 ds:0000000000000008=????????????????

Resetting default scope

LAST_CONTROL_TRANSFER: from fffff8000307b9a9 to fffff8000307c400

STACK_TEXT:

fffff8800b9bdf78 fffff8000307b9a9 : 000000000000000a 0000000000000008 0000000000000002 0000000000000001 : nt!KeBugCheckEx

fffff8800b9bdf80 fffff8000307a620 : 00000000000007ff fffff88003372000 0000000000000000 fffffa800be58068 : nt!KiBugCheckDispatch+0x69

fffff8800b9be0c0 fffff80003088176 : 0000000000000000 fffff88001af5d8c fffffa800a3ee090 fffff8800b9be2d0 : nt!KiPageFault+0x260

fffff8800b9be250 fffff80003087eb0 : ffffffffff676980 fffff88003365180 fffffa800be58068 0000000000000000 : nt!KiInsertTimerTable+0xc6

fffff8800b9be2b0 fffff80003087da8 : 0000000000000064 ffffffffff676980 fffffa800d330b50 0000000000000000 : nt!KiSetTimerEx+0xf0

fffff8800b9be340 fffff88003002b1f : 0000000000000064 0000000000000000 fffffa800a3ee090 0000000000000000 : nt!KeSetTimer+0x14

fffff8800b9be380 0000000000000064 : 0000000000000000 fffffa800a3ee090 0000000000000000 0000000000000000 : cag+0x2b1f

fffff8800b9be388 0000000000000000 : fffffa800a3ee090 0000000000000000 0000000000000000 20454e4400000000 : 0x64

STACK_COMMAND: kb

THREAD_SHA1_HASH_MOD_FUNC: 6e13ed0f1922d074a4084ed8dff2080bde5dd3cd

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: f6d155cd91fd1b0a0a3649aeeae65aae647e6240

THREAD_SHA1_HASH_MOD: c3aacf8a70cbbb7c04f7b81461b29191b34a2096

FOLLOWUP_IP:

cag+2b1f

fffff880`03002b1f ?? ???

SYMBOL_STACK_INDEX: 6

SYMBOL_NAME: cag+2b1f

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: cag

IMAGE_NAME: cag.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 51598a1c

FAILURE_BUCKET_ID: X64_0xA_cag+2b1f

BUCKET_ID: X64_0xA_cag+2b1f

PRIMARY_PROBLEM_CLASS: X64_0xA_cag+2b1f

TARGET_TIME: 2017-03-31T15:06:50.000Z

OSBUILD: 7601

OSSERVICEPACK: 1000

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK: 272

PRODUCT_TYPE: 1

OSPLATFORM_TYPE: x64

OSNAME: Windows 7

OSEDITION: Windows 7 WinNt (Service Pack 1) TerminalServer SingleUserTS

OS_LOCALE:

USER_LCID: 0

OSBUILD_TIMESTAMP: 2016-04-09 00:46:22

BUILDDATESTAMP_STR: 160408-2045

BUILDLAB_STR: win7sp1_ldr

BUILDOSVER_STR: 6.1.7601.23418.amd64fre.win7sp1_ldr.160408-2045

ANALYSIS_SESSION_ELAPSED_TIME: 1255

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:x64_0xa_cag+2b1f

FAILURE_ID_HASH: {c115b098-f625-b62d-9dd9-8ef94e2531f2}

Followup: MachineOwner

2: kd> lm

start end module name

fffff80000b9e000 fffff80000ba8000 kdcom (deferred)

fffff8000300d000 fffff800035f3000 nt (pdb symbols) c:\symcache\ntkrnlmp.pdb\632B36E061B143B6928A84FC6964FB162\ntkrnlmp.pdb

fffff800035f3000 fffff8000363c000 hal (deferred)

fffff88000c00000 fffff88000c4c000 fltmgr (deferred)

fffff88000c6a000 fffff88000cb9000 mcupdate_GenuineIntel (deferred)

fffff88000cb9000 fffff88000ccd000 PSHED (deferred)

fffff88000ccd000 fffff88000d2b000 CLFS (deferred)

fffff88000d2b000 fffff88000da0000 CI (deferred)

fffff88000da0000 fffff88000dfc000 volmgrx (deferred)

fffff88000e00000 fffff88000e1a000 mountmgr (deferred)

fffff88000e2c000 fffff88000eee000 Wdf01000 (deferred)

fffff88000eee000 fffff88000efe000 WDFLDR (deferred)

fffff88000efe000 fffff88000f55000 ACPI (deferred)

fffff88000f55000 fffff88000f5e000 WMILIB (deferred)

fffff88000f5e000 fffff88000f68000 msisadrv (deferred)

fffff88000f68000 fffff88000f9b000 pci (deferred)

fffff88000f9b000 fffff88000fa8000 vdrvroot (deferred)

fffff88000fa8000 fffff88000fb2000 iusb3hcs (deferred)

fffff88000fb2000 fffff88000fc7000 partmgr (deferred)

fffff88000fc7000 fffff88000fd0000 compbatt (deferred)

fffff88000fd0000 fffff88000fdc000 BATTC (deferred)

fffff88000fdc000 fffff88000ff1000 volmgr (deferred)

fffff88001014000 fffff880013b8000 iaStor (deferred)

fffff880013b8000 fffff880013c3000 amdxata (deferred)

fffff880013c3000 fffff880013f7000 VBoxNetLwf (deferred)

fffff88001400000 fffff88001416000 disk (deferred)

fffff88001416000 fffff88001446000 CLASSPNP (deferred)

fffff88001446000 fffff88001470000 cdrom (deferred)

fffff88001470000 fffff8800149e000 ccSetx64 (deferred)

fffff880014ac000 fffff8800152a000 SYMDS64 (deferred)

fffff8800152a000 fffff8800153e000 fileinfo (deferred)

fffff8800153e000 fffff8800158a000 volsnap (deferred)

fffff8800158a000 fffff880015c4000 rdyboost (deferred)

fffff880015c4000 fffff880015fe000 fvevol (deferred)

fffff88001600000 fffff88001673000 cng (deferred)

fffff8800167a000 fffff88001795000 SYMEFA64 (deferred)

fffff88001795000 fffff880017f3000 msrpc (deferred)

fffff88001800000 fffff8800180a000 hpdskflt (deferred)

fffff8800181e000 fffff880019c0000 Ntfs (deferred)

fffff880019c0000 fffff880019db000 ksecdd (deferred)

fffff880019db000 fffff880019ec000 pcw (deferred)

fffff880019ec000 fffff880019f6000 Fs_Rec (deferred)

fffff880019f6000 fffff880019ff000 hwpolicy (deferred)

fffff88001a00000 fffff88001a60000 NETIO (deferred)

fffff88001a60000 fffff88001a8b000 ksecpkg (deferred)

fffff88001a8b000 fffff88001ad4000 fwpkclnt (deferred)

fffff88001ad4000 fffff88001ae4000 vmstorfl (deferred)

fffff88001ae4000 fffff88001aec000 spldr (deferred)

fffff88001aed000 fffff88001be0000 ndis (deferred)

fffff88001be0000 fffff88001bfe000 mup (deferred)

fffff88001c01000 fffff88001e00000 tcpip (deferred)

fffff88003000000 fffff88003034000 cag T (no symbols)

fffff88003045000 fffff88003096000 rdbss (deferred)

fffff88003096000 fffff880030a2000 nsiproxy (deferred)

fffff880030a2000 fffff880030ad000 mssmbios (deferred)

fffff880030ad000 fffff880031a7000 IDSvia64 (deferred)

fffff880031a7000 fffff880031f5000 mrxsmb10 (deferred)

fffff88004200000 fffff88004238000 SYMEVENT64x86 (deferred)

fffff88004238000 fffff8800424e000 vwififlt (deferred)

fffff8800424e000 fffff8800427c000 Teefer (deferred)

fffff8800427c000 fffff880042a1000 dnelwf64 (deferred)

fffff880042a1000 fffff880042c4000 VBoxNetAdp6 (deferred)

fffff880042d7000 fffff8800439d000 SRTSP64 (deferred)

fffff8800439d000 fffff880043b3000 SRTSPX64 (deferred)

fffff880043b3000 fffff880043ec000 Ironx64 (deferred)

fffff88004400000 fffff8800441b000 wanarp (deferred)

fffff8800441b000 fffff880046dbb80 SPUVCbv_x64 (deferred)

fffff880046dc000 fffff880047a5000 HTTP (deferred)

fffff880047df000 fffff880047fc000 serial (deferred)

fffff88004800000 fffff88004883000 csc (deferred)

fffff88004883000 fffff880048a2000 dfsc (deferred)

fffff880048a2000 fffff880048b3000 blbdrive (deferred)

fffff880048b3000 fffff880048c9000 intelppm (deferred)

fffff880048d3000 fffff8800494e000 eeCtrl64 (deferred)

fffff8800494e000 fffff88004976000 EraserUtilRebootDrv (deferred)

fffff88004976000 fffff88004985000 discache (deferred)

fffff88004985000 fffff880049da000 atikmpag (deferred)

fffff88004c00000 fffff88004c89000 afd (deferred)

fffff88004c89000 fffff88004cce000 netbt (deferred)

fffff88004cce000 fffff88004cd7000 wfplwf (deferred)

fffff88004ce0000 fffff88004eef000 EX64 (deferred)

fffff88004eef000 fffff88004f12000 ENG64 (deferred)

fffff88004f12000 fffff88004f1b000 Null (deferred)

fffff88004f1b000 fffff88004f22000 Beep (deferred)

fffff88004f22000 fffff88004f30000 vga (deferred)

fffff88004f30000 fffff88004f55000 VIDEOPRT (deferred)

fffff88004f55000 fffff88004f65000 watchdog (deferred)

fffff88004f65000 fffff88004f6e000 RDPCDD (deferred)

fffff88004f6e000 fffff88004f77000 rdpencdd (deferred)

fffff88004f77000 fffff88004f80000 rdprefmp (deferred)

fffff88004f80000 fffff88004f8b000 Msfs (deferred)

fffff88004f8b000 fffff88004f9c000 Npfs (deferred)

fffff88004f9c000 fffff88004fbe000 tdx (deferred)

fffff88004fbe000 fffff88004fcb000 TDI (deferred)

fffff88004fcb000 fffff88004ff1000 pacer (deferred)

fffff88004ff1000 fffff88005000000 netbios (deferred)

fffff88005000000 fffff88005072000 SYMNETS (deferred)

fffff8800509a000 fffff880050c3000 VBoxUSBMon (deferred)

fffff880050c3000 fffff880051b4000 VBoxDrv (deferred)

fffff880051b4000 fffff880051c8000 termdd (deferred)

fffff880051c8000 fffff880051f7000 SysPlant (deferred)

fffff88005200000 fffff8800523d000 portcls (deferred)

fffff88005244000 fffff88005339000 dxgkrnl (deferred)

fffff88005339000 fffff8800537f000 dxgmms1 (deferred)

fffff8800537f000 fffff880053a3000 HDAudBus (deferred)

fffff880053a3000 fffff880053a4e80 USBD (deferred)

fffff880053a5000 fffff880053b8000 HECIx64 (deferred)

fffff880053b8000 fffff880053c4000 serenum (deferred)

fffff880053c4000 fffff880053de000 AtihdW76 (deferred)

fffff880053de000 fffff88005400000 drmk (deferred)

fffff88005400000 fffff88005426000 tunnel (deferred)

fffff88005433000 fffff880055f5000 BHDrvx64 (deferred)

fffff88005600000 fffff8800562f000 SCSIPORT (deferred)

fffff8800562f000 fffff88005689000 usbhub (deferred)

fffff88005691000 fffff8800570d000 e1c62x64 (deferred)

fffff8800570d000 fffff8800571f000 usbehci (deferred)

fffff8800571f000 fffff88005775000 USBPORT (deferred)

fffff88005775000 fffff880057b3000 1394ohci (deferred)

fffff880057b3000 fffff880057bd000 johci (deferred)

fffff880057bd000 fffff880057eb000 jmcr (deferred)

fffff880057eb000 fffff88005800000 NDProxy (deferred)

fffff88005a00000 fffff88005ac6000 iusb3xhc (deferred)

fffff88005acb000 fffff8800658a000 atikmdag (deferred)

fffff8800658a000 fffff880065c0000 fastfat (deferred)

fffff880065c0000 fffff880065e4000 mrxsmb20 (deferred)

fffff88006c00000 fffff88006c12000 umbus (deferred)

fffff88006c17000 fffff88006c85000 SynTP (deferred)

fffff88006c85000 fffff88006c94000 mouclass (deferred)

fffff88006c94000 fffff88006cae000 rassstp (deferred)

fffff88006cae000 fffff88006cb9000 rdpbus (deferred)

fffff88006cb9000 fffff88006cc1000 ikeyenum (deferred)

fffff88006cc1000 fffff88006ccf000 scfilter (deferred)

fffff88006ccf000 fffff88006cd4200 ksthunk (deferred)

fffff88006cd7000 fffff88006cdb500 CmBatt (deferred)

fffff88006cdc000 fffff88006ce5000 wmiacpi (deferred)

fffff88006ce5000 fffff88006d1c000 AMPPAL (deferred)

fffff88006d1c000 fffff88006d2c000 CompositeBus (deferred)

fffff88006d36000 fffff88006d4c000 AgileVpn (deferred)

fffff88006d4c000 fffff88006d70000 rasl2tp (deferred)

fffff88006d70000 fffff88006d7c000 ndistapi (deferred)

fffff88006d7c000 fffff88006dab000 ndiswan (deferred)

fffff88006dab000 fffff88006dc6000 raspppoe (deferred)

fffff88006dc6000 fffff88006de7000 raspptp (deferred)

fffff88006de7000 fffff88006dfa000 aksifdh (deferred)

fffff88006dfa000 fffff88006dfb480 swenum (deferred)

fffff88007600000 fffff88007643000 ks (deferred)

fffff88007643000 fffff8800818c000 Netwsw00 (deferred)

fffff8800818c000 fffff88008199000 vwifibus (deferred)

fffff88008199000 fffff880081a8000 tpm (deferred)

fffff880081a8000 fffff880081c5000 parport (deferred)

fffff880081c5000 fffff880081e3000 i8042prt (deferred)

fffff880081e3000 fffff880081ef000 HpqKbFiltr (deferred)

fffff880081ef000 fffff880081fe000 kbdclass (deferred)

fffff88009600000 fffff8800961e000 bowser (deferred)

fffff8800961e000 fffff88009636000 mpsdrv (deferred)

fffff88009636000 fffff88009663000 mrxsmb (deferred)

fffff88009663000 fffff8800966f000 npf (deferred)

fffff88009683000 fffff8800970b000 stwrt64 (deferred)

fffff8800970b000 fffff88009719000 hidusb (deferred)

fffff88009719000 fffff88009732000 HIDCLASS (deferred)

fffff88009732000 fffff88009742d00 STREAM (deferred)

fffff88009743000 fffff88009751000 kbdhid (deferred)

fffff88009751000 fffff8800975f000 monitor (deferred)

fffff8800975f000 fffff8800976d000 crashdmp (deferred)

fffff8800976d000 fffff880097c0000 nwifi (deferred)

fffff880097c0000 fffff880097d3000 ndisuio (deferred)

fffff880097d3000 fffff880097eb000 rspndr (deferred)

fffff88009800000 fffff8800985d000 iusb3hub (deferred)

fffff8800985d000 fffff88009869000 Dxapi (deferred)

fffff8800986f000 fffff880099a1000 agrsm64 (deferred)

fffff880099a1000 fffff880099b0000 modem (deferred)

fffff880099b0000 fffff880099ba000 ikeyifd (deferred)

fffff880099ba000 fffff880099c6000 SMCLIB (deferred)

fffff880099c6000 fffff880099d7000 WinUSB (deferred)

fffff880099d7000 fffff880099f4000 usbccgp (deferred)

fffff880099f4000 fffff880099fc080 HIDPARSE (deferred)

fffff8800a600000 fffff8800a623000 luafv (deferred)

fffff8800a623000 fffff8800a62d000 mbam (deferred)

fffff8800a62d000 fffff8800a642000 lltdio (deferred)

fffff8800a645000 fffff8800a9e9000 dump_iaStor (deferred)

fffff8800a9e9000 fffff8800a9fc000 dump_dumpfve (deferred)

fffff8800aa71000 fffff8800ab1b000 peauth (deferred)

fffff8800ab1b000 fffff8800ab25000 vwifimp (deferred)

fffff8800ab25000 fffff8800ab56000 srvnet (deferred)

fffff8800ab56000 fffff8800ab68000 tcpipreg (deferred)

fffff8800ab68000 fffff8800ab80000 mrt_wfp (deferred)

fffff8800ab80000 fffff8800abe8000 srv2 (deferred)

fffff8800b400000 fffff8800b471000 spsys (deferred)

fffff8800b471000 fffff8800b47c000 prepdrv (deferred)

fffff8800b48a000 fffff8800b498000 pangpd (deferred)

fffff8800b4c9000 fffff8800b560000 srv (deferred)

fffff8800b560000 fffff8800b579000 WudfPf (deferred)

fffff8800b579000 fffff8800b586000 Accelerometer (deferred)

fffff8800b586000 fffff8800b5bc000 WUDFRd (deferred)

fffff8800b5bc000 fffff8800b5c4000 swpcap64 (deferred)

fffff8800b5c4000 fffff8800b5ce000 ctxva51 (deferred)

fffff96000020000 fffff96000346000 win32k (deferred)

fffff96000410000 fffff9600041a000 TSDDD (deferred)

fffff96000680000 fffff960006a7000 cdd (deferred)

fffff96000810000 fffff96000873000 ATMFD (deferred)

Unloaded modules:

fffff8800b47c000 fffff8800b48a000 pangpd.sys

fffff88006d2c000 fffff88006d36000 ctxva51.sys

fffff8800180a000 fffff88001818000 crashdmp.sys

fffff88004428000 fffff880047cc000 dump_iaStor.

fffff880047cc000 fffff880047df000 dump_dumpfve

fffff88006c94000 fffff88006ca1000 Acceleromete

fffff88006ca1000 fffff88006cd7000 WUDFRd.sys

Appreciate all the help

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1 answer

Answer 1

Hi,

It is possible that the challenge that you are having with Windows 7 crashing is related to the installed drivers on your computer. It is best to perform a clean boot on your device by following the steps on this link and check if the issue still persists.

Keep us posted with this concern and we'll be glad to assist you further.

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BSOD windows 7

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