Program crashes when trying to launch it.

Question

Hi

I have a program I just cannot install. This is the error message I get. Can anyone help please?

I'm waiting for Nuance to come back to me but I think it's a windows error rather than a Nuance error.

Problem signature

Problem Event Name: APPCRASH

Application Name: natspeak.exe

Application Version: 14.0.0.180

Application Timestamp: 55d8bc86

Fault Module Name: natspeak.exe

Fault Module Version: 14.0.0.180

Fault Module Timestamp: 55d8bc86

Exception Code: c0000005

Exception Offset: 001fc47c

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 2057

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Answer 1

Hello,

As we've recommended in our first reply, we would still suggest that you get in touch with our TechNet team as they can provide you advanced troubleshooting assistance and tips regarding your concern. Other community members in the TechNet forum can also contribute and provide helpful information. Simply post your query by click on the Ask a question button on this link.

Regards.

Answer 2

I'm far from certain that TechNet would provide any better assistance.

I've seen many, many reports of "Problem signature ... APPCRASH ... Exception Code: c0000005" with various different programs.  Unfortunately, there doesn't appear to be a definitive solution.

Perhaps Nuance will offer some help, but they're more likely to say, "Lotsa luck.  It's a Windows problem."

If you downloaded the installer rather than getting it from a CD or DVD, I'd re-download it after temporarily disabling your antivirus program.  Save the downloaded file on your Desktop rather than elsewhere.  Keep the a/v disabled while you install.

Before running the installer again, clean out all of your TEMP folders.  Disk Cleanup usually misses some, so either use CCleaner (I suggest that you NOT use the Registry Cleaner feature) or do it manually.  On my Windows 7, I have at least the following locations that ought to be cleaned out:

     C:\Temp

     C:\Windows\Temp

     C:\Users<username>\AppData\Local\Temp  [Note that AppData is hidden, but if you type that whole path name into the Search box and press Enter, the Temp folder will open]

To run the installer, right-click on it and select "Run as administrator" and respond as needed to any UAC prompt.  The reason for this is that the c0000005 exception code is an access violation, so perhaps running it with elevated permissions will help.

Sorry that I don't have any more constructive suggestions for you.

Answer 3

If that is the case, we recommend that you post our query on TechNet forum. Simply click on the Ask a question button on that page. People from our TechNet team are the ones who can provide you advanced troubleshooting steps and tips since they are equipped with advanced resources and tools for this kind of issue.

Regards.

Answer 4

Hi

It's Dragon Professional Individual .

I have windows 7

Answer 5

Hello,

For us to have better understanding about your concern, we would appreciate if you provide answers to these following questions:

• What specific program are you trying to install?
• Which version of Windows operating system do you have (e.g. Windows 7, Windows 8, Windows 8.1, Windows 10)?

We will wait for your response.