but I cannot remove the file.
Zachary,
Try restart your PC and boot into Safe Mode and then try to remove the file.
~
Also in Safe Mode, I would advise you to run <<Disk Cleanup*>>*and delete (at least) Temporary files, Offline webpages and Temporary Internet Files as this will reduce scanning times by security software – .
You may want to scan with the
RKill <<https://www.bleepingcomputer.com/download/rkill/>>
along with <<JRT (Junkware Removal Tool)>>
and finally, <<AdwCleaner>>
~
Start your PC in safe mode in Windows 10
<<http://windows.microsoft.com/en-us/windows-10/start-your-pc-in-safe-mode>>
~