Microsoft Authenticator App is Producing Invalid Codes

Question

Since the most recent update to the Microsoft Authenticator app, it is unable to produce valid codes for any of my online 2FA services.

This is on an Android device.

Looking at the reviews in the Play Store, this seems to be an issue affecting a number of users.

Please could you provide us with an acknowledgement that this is a known issue and a rough idea of when a fix may be released, at the moment I am having to use backup methods to access a lot of my online accounts.

Thank you

Answer 1

Hello,

Your concern about the Microsoft Authenticator app producing invalid codes is out of the Microsoft Community's scope.

To get assistance about your concern, please go to the Microsoft Authenticator app forum web page.

Feel free to post back if you have concerns related to this community.

Answer 2

Minecraft dice que me meta en la pagina aka.ms/acountsettings para poder jugar multijugador y en servidores

Answer 3

Thank you Joe,

I do however find it irritating that I've been redirected to now a third support department.

Initially I called the Microsoft Support telephone number for the support agent to inform me that I needed to purchase an Azure Support Contract (which I refused to do) as it was an Azure issue.

I was then told that the Microsoft Answers was the correct place to ask this question and ofcourse I am now being sent to another "department"

Answer 4

We understand your displeasure about the answer that was given to you. However, the correct website forum that you should be posting your concern to is the Microsoft Authenticator app forum.

You may send your feedback on this link about your experience.

Regards.