Error code 0x80508023

Question

I am receiving a pop-up "Found some malware Windows Defender is removing it."  When I go to History there is nothing show in Quarantine; when I go to All Detected Items I find this.  What do I need to do?

The following error occurred: Error code 0x80508023. The program could not find the malware and other potentially unwanted software on this computer.

Detected Item:  Exploit:SWF/Meadgive

Category: Exploit

Description: This program is dangerous and exploits the computer on which it is run.

Recommended action: Remove this software immediately.

Items:

file:C:\Users\MaryL\AppData\Local\e7aa60ed2\cache\50\Cache\f_000019->(ZWS)

Answer 1

The malware detection ispossibly in your browser cache. Be sure you clear the browser, restart the computer, manually update WD and run a Quick Scan with WD.

Any new browser extensions that need to be disabled or removed?

Is the file being quarantined by WD?  If so, you may want to send a copy to Virus Total for analysis (if the detections continue).  https://www.virustotal.com/

Recommend you review and follow the suggestions in https://www.microsoft.com/security/portal/threat/encyclopedia/entry.aspx?Name=Exploit%3aJS%2fMeadgive.

If the detections continue suggest you run scans with the Emsisoft Emergency Kit and AdwCleaner.

http://blog.emsisoft.com/2015/06/09/how-to-find-and-clean-malware-infections-with-emsisoft-emergency-kit/

https://www.malwarebytes.com/adwcleaner/

You may need to reset your browsers…

https://malwaretips.com/blogs/reset-internet-explorer-settings/

https://malwaretips.com/blogs/reset-chrome-settings/

https://malwaretips.com/blogs/reset-firefox-settings/

http://www.howtogeek.com/237527/how-to-reset-microsoft-edge-in-windows-10/

Regards…

http://blog.emsisoft.com/2015/01/27/top-10-ways-pups-sneak-onto-your-computer-and-how-to-avoid-them/

Answer 2

My error code is 0x80070002.  Otherwise, my message is the same.  I've cleared all my temp files already.

Answer 3

My error code is 0x80070002.  Otherwise, my message is the same.  I've cleared all my temp files already.

Answer 4

Hello,

Looks like you are encountering an issue using Windows Defender. This issue was already addressed by a recent update for Windows Defender. We recommend that you check for the latest definition updates for Windows Defender to fix the issue. Should you have any problems updating, you may refer to this support article for the steps on: How to manually download the latest definition updates for Windows Defender.

You may also check a related discussion regarding the issue here.

Give us an update on the result and we will be glad to assist you further.