![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi,****If you are over-clocking anything STOP!
BugCheck 9C, {0, ffffdb801b60a820, 0, 0}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
Further analysis of the minidump offered no help which often indicates hardware though you should still troubleshoot software causes.
McAfee has been known to cause or aggravate such issues. Fully uninstall it then run its removal tool to prevent trouble causing remnants. Use Windows Defender which Windows 10 is a full antivirus. Despite all the hype out there WD is a true superstar in protection and compatibility.
List of anti-malware program cleanup/uninstall tools
Uninstallers (removal tools) for common antivirus software
http://kb.eset.com/esetkb/index?page=content&id=SOLN146
======================
Troubleshoot blue screen errorshttp://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors
1. This is often a thermal issue (excessive heat). However it is also possible for a component to have become too sensitive and fault when heat levels are normal. Remove ALL power then reseat the cards, memory, and cables (on both ends when possible) - actually remove and replace - do not just snug. Clean out the dust bunnies and clear the vents. Try adding a small fan blowing into the intake to see if that helps.
2. Update the BIOS, low level chipset drivers, and other major device drivers (see driver update methods below).
3. Check the memory thoroughly using the methods below.
4. There could be CPU, Power Supply or other hardware issues. You may need to check the processor, heat sink, and the compound between them.
5. Check with the System Maker (Motherboard Maker for custom systems) and the major device makers' sites. Ask their support and forums about this and other related known issues.
BiosVersion = R01-A4
BiosReleaseDate = 05/19/2016
SystemManufacturer = Acer
SystemProductName = Predator G3-710
SystemFamily = Acer Desktop
SystemSKU = 0000000000000000
BaseBoardManufacturer = Acer
BaseBoardProduct = Predator G3-710
Acer
http://www.acer-group.com/public/
Acer - Community/Forums
http://community.acer.com/t5/Acer-Community/ct-p/en?profile.language=en&stoprd=true
Acer - Support - Worldwide
http://www.acer.com/worldwide/
6. Check with a real computer shop (one that does its own in-shop service) or the System Maker's Support.
****=====================================================
Troubleshoot blue screen errorshttp://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors
BCCode: 9C 0x0000009CBesides the above this could be heat related (thermal hardware problems) so remove ALL power and reseat the cards, memory, and cables (on both ends when possible) - actually remove and replace - do not just snug. Clean out the dust bunnies and be sure the vents are clear. Try using a small fan blowing into the intake to see if heat is an issue. Electronic components or sensors can be overly sensitive to heat even if the temperature is in the normal range.
BCCode: 9C 0x0000009C <-- read this link
http://www.faultwire.com/solutions-fatal\_error/MACHINE-CHECK-EXCEPTION-0x0000009C-\*1165.html
This is my generic how to for proper driver updates :
This utility makes it easy to see which versions are loaded :Run DriverView -
set VIEW to Hide Microsoft drivers - update those without Dump in their
names. (also update the BIOS and low level chipset drivers)
DriverView - Free - utility displays the list of all device drivers currently loaded
on your system. For each driver in the list, additional useful information is
displayed: load address of the driver, description, version, product name,
company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html
For Drivers check System Maker as fallbacks and Device Maker's which are the
most current. Control Panel - Device Manager - Display Adapter - write down
the make and complete model of your video adapter - double click - Driver's
tab - write down the version info. Now click Update Driver (this may not do
anything as MS is far behind certifying drivers) - then Right Click - Uninstall -
REBOOT this will refresh the driver stack.
Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and
Keyboard if 3rd party with their own software and drivers and any other
major device drivers you have.
Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback)
and then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get
their latest versions. (Look for BIOS, Chipset and software updates at System
Maker's site while there.)
Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN -
REBOOT After each installation.
Always check in Device Manager - Drivers tab to be sure the version you are
installing actually shows up. This is because some drivers rollback before the
latest is installed (sound drivers particularly do this) so install a driver - reboot
- check to be sure it is installed and repeat as needed.
Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER
– Check manually by model.
Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm
====================================================
Memory tests do not catch all errors such as mismatched memory (possible even
for sticks that appear to be identical) and when faster memory is placed in system
behind slower memory. So it is best to also swap sticks in and out to check for
those even if all memory tests fail to show a problem.
To test RAM check here - let it run 4+ hours or so. <-- best methodwww.memtest.org
MemTestX86 - Test RAM With
http://www.tenforums.com/tutorials/14201-memtest86-test-ram.html
For the Windows Memory Diagnostic Tool.
Type in Cortana's search box -> Windows Memory Diagnostics
at top of list - click it. in Windows 8/8.1/10 the name is "Windows MemoryDiagnostic".
================================================
After doing ALL the updates you can, and if the issue continues, then run
DriverVerifier.
Driver Verifier can help find some BSOD issues :
Using Driver Verifier to identify issues with Windows drivers for advanced users
http://support.microsoft.com/kb/244617
How To Troubleshoot Driver Problems in Windows Vista or 7. (8/8.1 and 10
are essentially the same).
http://www.winvistaclub.com/t79.html
Using Driver Verifier
WINKEY + X - RUN - type in -> verifier /reset hit enter to disable
Use BlueScreenView to see if there is a driver specified in the error message.
Also check with MyEventViewer at the time of the BlueScreen.
If DriverVerifier creates a minidump upload it and post the link here so we can
analyze it.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmHope this helps.
Rob Brown - Microsoft MVP <- profile - Windows and Devices for IT : Bicycle - Mark Twain said it right.