The exception unknown software exception

Question

I'm always getting this error while playing Rust on Steam. Game crashing after 30-60 min after entering game. My specs are enough for playing this game. I need help to fix this error.

Answer 1

Thank you for updating us. Let us try to reinstall your Xbox app.

Please follow the instructions below:

1. Type Windows Powers**** in search box. 

    2. Right click on Windows Powers**** and select Run as administrator. 

    3. Copy and paste the following command. 

         get-appxpackage *Microsoft.XboxApp* | remove-appxpackage

4. Press Enter key. 

After uninstalling the Xbox app, we suggest you to download and install the app again and check. 

You can download the Xbox app from the following link.

Don't forget to let us know how it turns out.

Answer 2

I followed all steps, Store opened correctly but its still giving that cache error in troubleshooter which i attach picture on last reply and my game still crashing.

Answer 3

Thank you for your response.

We need to clear the cache and reset Microsoft Store on Windows 10, here are the steps below:

1. Close Windows Store app, if it’s running.
2. In the Start menu search box, type WSReset (Windows Store Reset) to see Wsreset in the search results.
3. Right-click on WSReset and then click Run as administrator option. Click Yes button when you see the User Account Confirmation box.

NOTE: If the WSReset utility is not appearing in the search result, you can launch the same from the System32 folder (Windows\System32). To open WSReset tool from System32 folder, please navigate to the drive where Windows 10 is installed (usually “C”), open up Windows folder, and open up System32 folder. Here, you can find WSReset.exe file. Right-click on it and then click Run as administrator option.

4. The Store app should now automatically launch along with the Command Prompt. The Command Prompt window will automatically disappear after a couple of seconds.

Update us if the issue persists.

Answer 4

I used the Apps Troubleshooter and the result is shown on picture above. I found some fix method in that site link but that method didn't worked. Troubleshooter still giving same result. I checked drivers of my PC and my windows updates are up to date and i also uninstall Steam and Rust and Reinstall both. The problem is still persist.

Answer 5

Hi,

There are several reasons why you are getting error 0xc0000409, in this case some of the components of the game are maybe corrupted or the drivers of your PC needs to be updated. To isolate error 0xc0000409, here is a link on how to download and use the Apps Troubleshooter.

Don't forget to let us know how it turns out.