Hacking my computer

Question

Can somebody please tell me why hacker or whom ever is trying to take over my computer?

It tell you that Window's defender has a virus. They want you to call a number in other to get back into your computer and tell you not to turn off your computer. I shut my down and started a full scan on my computer. What I want to know is, why and how did these bad people get pass firewall?

Answer 1

I did a hard shut down. Waited about 5 minutes. and rebooted computer and did a full scan. I loaded edge and the last page which was that hacked page was still there, but edge ask to start clean and I clicked yes. page gone. How do they get in? And how to stop them from doing it again?

Glad you fixed it...

Reposting - - -

See Beware of Phony Tech Support Scams

https://www.microsoft.com/en-us/wdsi/threats/support-scams

http://blog.emsisoft.com/2015/01/27/top-10-ways-pups-sneak-onto-your-computer-and-how-to-avoid-them/

And

You may also want to review the following - - -

Best Practices for Safe Computing - Prevention of Malware Infection to include but not limited to the articles on Choosing an Anti-Virus Program and****Supplementing your Anti-Virus Program with Anti-Malware Tools

Tips To Protect Your PC

https://malwaretips.com/blogs/how-to-easily-avoid-pc-infections/

Is Windows Defender The Best For Windows 10?  Good article but ignore the ads.****

http://ask-leo.com/why\_dont\_antimalware\_tools\_work\_better.html   More good information but ignore the ads!

Regards...

Answer 2

I did a hard shut down. Waited about 5 minutes. and rebooted computer and did a full scan. I loaded edge and the last page which was that hacked page was still there, but edge ask to start clean and I clicked yes. page gone. How do they get in? And how to stop them from doing it again?

Answer 3

Can somebody please tell me why hacker or whom ever is trying to take over my computer?

It tell you that Window's defender has a virus. They want you to call a number in other to get back into your computer and tell you not to turn off your computer. I shut my down and started a full scan on my computer. What I want to know is, why and how did these bad people get pass firewall?

See Beware of Phony Tech Support Scams

https://www.microsoft.com/en-us/wdsi/threats/support-scams

Did you close the browser (using Task Manager if necessary)? Often that will eliminate the issue. Occasionally you may need to just do a hard shutdown (power off) and then restart the computer. When you open the browser again do NOT restore the previous browsing session.

Any new browser extensions that need to be disabled/removed?

You may want to scan with the Emsisoft Emergency Kit (a free program): http://blog.emsisoft.com/2015/06/09/how-to-find-and-clean-malware-infections-with-emsisoft-emergency-kit/  Other scanners that may help with this issue are listed in List of Malware Removal Tools

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For issues with "tech support scam" popups while using Edge see theAnswerof GreginMich dated June 20, 2016: http://answers.microsoft.com/en-us/protect/forum/protect\_other-protect\_scanning/1-888-2361-scam/0990122e-61a9-431b-947e-a904c202fa7c  More detailed information on this continuing issue may be found in the January 2, 2017 Answer of  GreginMich in  https://answers.microsoft.com/en-us/protect/forum/protect_defender-protect_scanning/microsoft-virus/5335f80f-4cfc-49e0-bbcf-8f575730779a.

For issues with Google Chrome see How to stop unwanted pop-ups or homepage changes in Chrome, and How to reset Google Chrome settings. You may want to use https://www.google.com/chrome/cleanup-tool/

If you cannot resolve this issue see this free multi-step removal guide from Malwaretips.com: https://malwaretips.com/blogs/remove-tech-support-scam-popups/  You may not need to use Hitman Pro (available if needed as a 30 day trial) but you may need to reset your browsers.

https://malwaretips.com/blogs/reset-internet-explorer-settings/

https://malwaretips.com/blogs/reset-chrome-settings/

https://malwaretips.com/blogs/reset-firefox-settings/

http://www.howtogeek.com/237527/how-to-reset-microsoft-edge-in-windows-10/

Regards...

http://blog.emsisoft.com/2015/01/27/top-10-ways-pups-sneak-onto-your-computer-and-how-to-avoid-them/