Error when accessing a website.

Question

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The incident ID is: N/A.

I get the above message when I try to go to ntta.org. I had a new router installed yesterday by my provider but they say they are not blocking anything.

Any ideas?  I had not tried that website prior to today.

Answer 1

Answer-by-number:

1. When (approx. date) did you purchase the computer?
2. Did the computer come with Win10 preinstalled, did you do a clean install of Win10, or did you upgrade a Win7 computer or a Win8.1 computer [<=PICK ONE!] to Win10?
3. Who manufactured the computer (e.g., Dell; HP; Acer; Lenovo; ASUS)?
4. Has a Norton application or a McAfee application EVER been installed on the computer since you bought it?
5. Have you ever run the Norton Removal Tool and/or the McAfee Consumer Products Removal Tool?
6. What Version & OS Build of Windows 10 is currently installed?

• Press & hold the Windows Key and press theR key. In the RUN dialog, type WINVER and press the Enter key.

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