Crash Dump Analysis Please

Question

Folks, all of a sudden my desktop Win 7 machine crashed ! Could someone help figure out why?

I ran Who Crashed and will put it's result below, and I also have the dmp file.

Thought I had a pretty good computer setup, I hope this is fixable!

On Sat 5/20/2017 5:44:42 PM your computer crashed

crash dump file: C:\Windows\Minidump\052017-8502-01.dmp

This was probably caused by the following module: ntoskrnl.exe (nt+0x6F4C0)

Bugcheck code: 0x1A (0x41790, 0xFFFFFA8005892E10, 0xFFFF, 0x0)

Error: MEMORY\_MANAGEMENT

file path: C:\Windows\system32\ntoskrnl.exe

product: Microsoft® Windows® Operating System

company: Microsoft Corporation

description: NT Kernel & System

Bug check description: This indicates that a severe memory management error occurred.

This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules. This problem might also be caused because of overheating (thermal issue).

The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

Answer 1

If you know "the error message that you received only appears if you encounter a blue screen" doesn't it make sense for you to get the crash dump file(s) and perform an analysis of the crash dump files?

Answer 2

When your computer crashed, did you just receive this error message or did you receive a blue screen with the error message? The reason we are verifying this is because the error message that you received only appears if you encounter a blue screen.

Give us an update on the result and we will be glad to assist you further.

Answer 3

Paulo, where do I find that blue screen error?

I'll check out that article!

Answer 4

Hello Joe,

When your Windows 7 computer crashed, did you receive a blue screen error? If so, we suggest that you perform troubleshooting. Here's an article to resolve blue screen issues in Windows 7 computers.

If you want a better understanding about why computer crashed, here's an article on how to read memory dump files created by Windows.

Let us know how it goes.

Answer 5

I have a hard disc monitor that says-

The status of the solid state disk is PERFECT. Problematic or weak sectors were not found.

The TRIM feature of the SSD is supported and enabled for optimal performance.

The health is determined by SSD specific S.M.A.R.T. attribute(s):  #231 SSD Life Left