Hi Robear,
I believe most of that information has already been provided in my original post? I'll go down the list though just to be sure:
**Minimum information to post:**Version of Windows and Service pack level. (Windows XP Home, SP3; Vista Home Premium, SP1; Windows 7 Ultimate, etc...) -
Missing from my screenshot is Service Pack 1
Also post if you are using 32bit or 64bit version of Windows. -
In original post
Update number of the last update installed prior to any problems. If you don't know the update number then give the date that the update was installed. The update number of any failed updates. -
This can be view here:****http://imgur.com/a/6tQhL
Error code from any failed updates or if you believe an update has caused a blue screen, give the error codes from the blue screen. - In original post
**Other information to post:**Steps already taken to correct the issue and the results of the steps. - In original post
If the issue has ever happened before with other updates. - In original post
A couple other helpful pieces are:
What anti-virus program you use, if it is up to date, and if there has ever been any other anti-virus program installed.
If your version of Windows was upgraded from a previous version or if it came with (or was clean installed with) the version you are currently running. - Norton Internet Security, installed since PC was built and WU worked fine with it before.