Network security

Question

I'm told that windows defender does not protect my network and when I had it installed I was assured that it did.  Everyone calls them tech support services and the company I orginally purchase tech service for a year their phone number is no longer in service.

Now everyone says I have several issues and want to charge me.  Just spoke with someone tonight an this is what they told me:

windows: 10

network security:not found

infection type: nimda

multiple unwanted softwarres found

7 traces of hacking found

warranty: expired

total application damages: 2106

=====================================

1. remove infections
2. reset/set internal security
3. fix microsoft corp services
4. block hackers/ads/popups
5. clean up and optimize

5 times faster

safe to use

microsoft tools

1. 1 time fix- $149.99
2. 1 time fix+ 1 yr complete cover- $249.99

free unlimited support

toll free no

health check up

tuneup and update with latest tech

life extended- 6-7 yrs

================================================

Diane

Answer 1

As already mentioned, these are known as Tech Support Scams as discussed in these official online pages by the US Federal Trade Commission - Consumer Information:

Tech Support Scams  Consumer Information

https://www.consumer.ftc.gov/articles/0346-tech-support-scams

And also by Microsoft itself:

Avoid Phone Scams  Cybercriminal Tech Support Scam  Security Threats

https://www.microsoft.com/en-us/safety/online-privacy/avoid-phone-scams.aspx#alreadyinfo

Everyone responding to you in these forums is either a volunteer helper like myself or a contract worker for Microsoft, so you'll often receive different suggestions of how to resolve this or protect yourself depending upon whether you allowed a scammer to access your PC over the Internet or not.

It's likely that your name and phone number may have been sold by scammers to others as known to accept such calls, so you need to realize this and simply hang up the phone when any of these call, since none are ever telling the truth or can be trusted.

As mentioned, it's best to find a local support organization for your PC if possible, since you can see that these people are real and not simply an unknown voice on the phone or an email address.

If you've recently provided your credit card or other financial information to a possible scammer, start by contacting your bank and telling them what happened, they'll have aid relating to your financial safety.

Rob

Answer 2

I orginally purchase tech service for a year their phone number is no longer in service.

Answer-by-number:

1. Did you purchase a Software Assurance subscription from the Microsoft-sponsored Answer Desk and if so, is the no-longer-in-service phone number listed on this page? => https://support.microsoft.com/en-us/gp/saphone?wa=wsignin1.0
2. When (approx. date) did you purchase the computer?
3. Did the computer come with Win10 preinstalled, did you do a clean install of Win10, or did you upgrade a Win7 computer or a Win8.1 computer [<=PICK ONE!] to Win10?
4. Who manufactured the computer (e.g., Dell; HP; Acer; Lenovo; ASUS)?
5. Has a Norton application or a McAfee application EVER been installed on the computer since you bought it?
6. Have you ever run the Norton Removal Tool and/or the McAfee Consumer Products Removal Tool?
7. What Version & OS Build of Windows 10 is currently installed?

• Press & hold the Windows Key and press theR key. In the RUN dialog, type WINVER and press the Enter key.

Answer 3

You've been taken.

You should contact your financial institutions and tell them you were the victim of a scam and follow their recommendations.

Your computer should be completely wiped and the software reinstalled. If you aren't able to find a reputable local company that will.

Answer 4

Did you get a popup, phone call or email from them? If you did, it's a scam. Don't let them touch your computer.