Bug Check Code 0x0000012B BSOD

Question

Split from this thread.

Similar bugcheck for a FAULTY_HARDWARE_CORRUPTED_PAGE, this time:

(0xffffffffc00002c4, 0x000000000000030b, 0x000000001f1ed660, 0xffffb281d31a1000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: b5f97542-0a68-4d08-8059-

The enormous dmp is compressed to ~163 mb on the OneDrive along with specs.

Was playing a Youtube song when the soundchip suddenly went buzzo as the fault occurred. There's a definite glitch jerk in the sound when switching back to the Edge tab where the video is playing.

No Asus H/W except for the monitor, but given the age of the rig (~2011) one can expect the likelihood of this behaviour to increase.

Do have 4 flash drives attached to the rig- these seem to undergo a lot of polling even when not in use. Might be something there.

The only other thing worthy of note as of the last WU was Edge pages suddenly not scrolling with the Logitech Zone Touch Mouse 400.

Thanks for any suggestions (other than those above). :)

Answer 1

Thank you very much for your attention to this issue. Shall report back, (and sooner depending on the frequency of the issue), but plenty to work with at this point. :)

Answer 2

Hi,

Keep in mind that this could well be memory or other hardware.

BugCheck 12B, {ffffffffc00002c4, 30b, 1f1ed660, ffffb281d31a1000}

Probably caused by : ntkrnlmp.exe ( nt!ST_STORE<SM_TRAITS>::StDmPageError+117 )

ntkrnlmp.exe is a Windows component which means something else drove it into Fault.

The Nvidia video driver seem to be involved as evidenced from the Stack :

ffffb281ced03f58  fffff805c5c02ad7*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys

 nvlddmkm+0x1e2ad7

fffff805c5a20000 fffff805c683d000   nvlddmkm   (no symbols)          

    Loaded symbol image file: nvlddmkm.sys

    Image path: \SystemRoot\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40*nvlddmkm.sys*

    Image name: nvlddmkm.sys

    Browse all global symbols  functions  data

    Timestamp:        Mon May  1 12:55:53 2017 (590792C9)

nvlddmkm.sys dated 5/1/2017 Nvidia video drivers.

BiosVersion = P2.00

BiosReleaseDate = 09/04/2015

BaseBoardManufacturer = ASRock

BaseBoardProduct = 980DE3/U3S3

1. Check with ASRock Support, their on-line documentation, diagnostics, and ask in their forum for known issues. Update the BIOS. chipset drivers, and the major on-board device drivers (see driver updates below). Then update the Nvidia drivers, if no newer ones exist you may want to revert back to an older stable version. Be sure to ask their support and forums.

ASRock - Support

http://www.asrock.com/support/index.asp

ASRock - Forums

http://www.asrock.com/support/forum.asp

ASRock - Downloads

http://www.asrock.com/support/download.asp

Nvidia - Drivers - Use OPTION 1 to manually enter your driver info to get most current drivers. 

http://www.nvidia.com/Download/index.aspx?lang=en-us

Nvidia Support - check with Support as it could be a known issue

http://www.nvidia.com/page/support.html

Nvidia Forums - also check for forums as it could be a known issue and/or others likely to have it

http://forums.nvidia.com/

2. Check the memory and use ALL the methods in the previous reply.

3. After ALL the above if needed try running Driver Verifier to see if it can indicate a cause (see Driver Update methods below.

==================================================

This utility makes it easy to see which versions are loaded :

Run DriverView - set VIEW to Hide Microsoft drivers - update those without

Dump in their names (and update BIOS and chipset drivers).

DriverView - Free - utility displays the list of all device drivers currently loaded

on your system. For each driver in the list, additional useful information is

displayed: load address of the driver, description, version, product name,

company that created the driver, and more.

http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the

most current. Control Panel - Device Manager - Display Adapter - write down

the make and complete model of your video adapter - double click - Driver's

tab - write down the version info. Now click UPdate Driver (this may not do

anything as MS is far behind certifying drivers) - then Right Click - Uninstall -

REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard

if 3rd party with their own software and drivers and any other major device drivers

you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and

then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their

latest versions. (Look for BIOS, Chipset, and software updates at System Maker's

site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN -

REBOOT after each installation.

Always check in Device Manager - Drivers tab to be sure the version you are

installing actually shows up. This is because some drivers rollback before the

latest is installed (sound drivers particularly do this) so install a driver - reboot

• check to be sure it is installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER -

heck manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm   

===============================================

After doing ALL the updates you can, and if the issue continues, then run

DriverVerifier. 

Driver Verifier can help find some BSOD issues :

Using Driver Verifier to identify issues with Windows drivers for advanced users

http://support.microsoft.com/kb/244617

How To Troubleshoot Driver Problems in Windows Vista or 7. (8/8.1 and 10

are essentially the same).

http://www.winvistaclub.com/t79.html

Using Driver Verifier

https://msdn.microsoft.com/en-us/library/windows/hardware/ff545448%28v=vs.85%29.aspx?f=255&MSPPError=-2147217396

WINKEY + X - RUN - type in -> verifier /reset      hit enter to disable

Use BlueScreenView to see if there is a driver specified in the error message.

Also check with MyEventViewer at the time of the BlueScreen.

If DriverVerifier creates a minidump upload it and post the link here so we can

analyze it.

Hope this helps.

---

Rob Brown - Microsoft MVP <- profile - Windows and Devices for IT : Bicycle - Mark Twain said it right.

Answer 3

Try updating your audio drivers.

Answer 4

Whoosh bang that was quick! But thanks for the response and the link. :)

Sorry the Onedrive hasn't synced yet (got the blue thingy on the file icon) but give it another 15 mins to process on the ADSL2.

Added a little more to the above:

There's a definite jitter in the sound when switching back to the Edge tab where a video is playing.

Don't remember a similar issue with IE11, but all the same a little birdie might be telling this one to acquire a sound card sometime soon!

Edit: Synced now. The other thing is the NVIDIA GTX 650. As old as the rig, Might be something there as well.

BTW with IE11 we have the following:

The Logitech SetPoint add-on from 'Logitech Inc' is ready for use: Enable or disable

Pretty sure their last 2015 update was for IE only. Perhaps a separate "prod" thread for them?

Answer 5

The only file on that OneDrive link is specs.7z which has a html file in it so of little use.

Very often a memory issue. Remove ALL power then remove and reseat the memory.

It may be necessary to swap the memory in and out in different combinations and

patterns. See memory test methods below.

Troubleshoot blue screen errorshttp://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors**We can analyze the minidumps if you make them available from the OneDrive or other file sharing sites (such as MediaFire).**If you have problems uploading the minidumps copy

them to the Desktop or the Documents folder and upload them from there. (Analysis not like

to help in this case.)

Adding files to your OneDrive

http://windows.microsoft.com/en-us/windows-8/getting-started-onedrive-tutorial

Upload photos and files

http://windows.microsoft.com/en-us/onedrive/add-photos-filesOne-Drive - Share files and folders and change permissions

http://windows.microsoft.com/en-us/onedrive/share-file-folder

Zip or upload the contents of C:\Windows\minidump

Use OneDrive to upload collected files

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

====================================================

BCCode: 12B     0x0000012B BCCode: 12B    0x00000012B  <-- read this link

http://www.faultwire.com/solutions-fatal_error/FAULTY-HARDWARE-CORRUPTED-PAGE-0x0000012B-*1296.html

==================================================

Memory tests do not catch all errors such as mismatched memory (possible even

for sticks that appear to be identical) and when faster memory is placed in system

behind slower memory. So it is best to also swap sticks in and out to check for

those even if all memory tests fail to show a problem.

To test RAM check here - let it run 4+ hours or so.  <-- best methodwww.memtest.org

MemTestX86 - Test RAM With

http://www.tenforums.com/tutorials/14201-memtest86-test-ram.html

For the Windows Memory Diagnostic Tool.

Type in Cortana's search box ->  Windows Memory Diagnostics 

at top of list - click it. in Windows 8/8.1/10 the name is "Windows MemoryDiagnostic".

Hope this helps.

---

Rob Brown - Microsoft MVP <- profile - Windows Experience : Bicycle - Mark Twain said it right.