component SMS_SRS_REPORTING_POINT on computer severName.domain.com reported

Question

I keep seeing the error below in the Event Viewer.

On 2/16/2021 5:26:00 AM, component SMS_SRS_REPORTING_POINT on computer serverName.domain.com reported: The report server service is not running on Reporting Service Point server "serverName.domain.com"; start the service to enable reporting.

I'm seeing the same error in this thread but I'm running SQL Server 2019 and NOT 2008 so I don't think the "Cumulative Update package 4 for SQL Server 2008 R2" will help. Any other suggestion?

Answer 1

@CharlieLor
Thank you for posting in Microsoft Q&A forum.
Like the error message mentioned "The report server service is not running on Reporting Service Point server "serverName.domain.com"; start the service to enable reporting."
Have we checked that the service "SQL Server Reporting Services" are running well on the server:

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Answer 2

I use Powershell script to track the status of the SQL Server Reporting Services and it was fine. The service has never stopped. So I'm not sure why Windows Event Log reported that the service was not running. Anything else I can check?

Answer 3

How does your powershell script check that the service is running? aka why believe it over the event viewer?

Answer 4

I use Get-Status ServiceName and run the script every 5 minutes. Perhaps the service could have died between that 5 minutes increment. But let's assumed that service did stop, what are some other options on troubleshooting it further to determine the cause of it?

Answer 5

I would review the SSRS log to see what it says happened at that time.