error code

Question

I'm experiencing some jank. Started my computer this morning and it wouldn't let me log on (something about not having access to something, idk). Restarted, and logged in. now I'm getting errors every couple minutes from various programs. the error message is all the same: 

Description:

  Stopped working

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: node.exe

  Application Version: 4.4.3.0

  Application Timestamp: 570d4fdf

  Fault Module Name: unknown

  Fault Module Version: 0.0.0.0

  Fault Module Timestamp: 00000000

  Exception Code: c0000005

  Exception Offset: ea5f0000

  OS Version: 6.1.7601.2.1.0.256.48

  Locale ID: 1033

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The error window gave me an option to run a debugger, so I did, and the debugger gave me this:

An error occured while trubleshooting:

An unexpected error has occurred. The troubleshooting wizard can't continue.

So here is my question: why is everything broke?

Answer 1

Hi Patrick,

This issue might have caused by a software conflict or a corrupted system files. For us to isolate the issue, we would like to know the build number and version of your Windows.

For now, we suggest that you perform the following methods:

Method 1: Use System File Checker.

This method will help us to check if there is a corrupted system file.

Method 2: Perform a clean boot.

A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows. After performing a clean boot, go through the section How to determine what is causing the problem after you do a clean boot to identify which application or program is the culprit.

Note*: Please go through the section* Reset the computer to start normally after clean boot troubleshooting of the article to boot the computer in normal startup after fixing the issue.

Let us know how it goes.