Create restore point does not stop

Question

26.02.2018

Hello,

A couple of days ago I could create a restore point with no problems.

Today 26.2.2018 when I start the "create a restore point" it just keep running without stopping.

The "createing a restore point" GIF is showing the moving green  rectangle.

Please advise.

Nigel Trewartha

Answer 1

Hi Nigel,

Restore points are usually saved in Local Disk (C), kindly check that the Local Disk (C:) (System) is selected when creating a restore point. If it is correctly selected and the issue still persists, kindly go to the Local Group Policy Editor and check if the "Turn off Configuration" and "Turn off System Restore State" is set to Not configured. To do this, press Windows key + R, type GPEdit.msc and hit Enter. Go to the location Computer Configuration > Administrative Templates > System > System Restore and check if both state is set to "Not configure". If it is set to the correct state, perform these troubleshooting:

Check Disk:

To do this, follow these steps:

1. Access Command Prompt as Administrator.
2. Type chkdsk /f /r and hit Enter.

Run SFC Scan:

To run an SFC scan, follow these steps (Kindly perform it 3 times): 

1. Run Command Prompt as Administrator.
2. Type sfc /scannow and hit Enter.

Run DISM Tool:

To perform DISM, follow these steps: 

1. Run Command Prompt as Administrator.
2. Type the following command:         
   1. DISM.exe /Online /Cleanup-image /scanhealth
   2. DISM.exe /Online /Cleanup-image /Restorehealth

NOTE: This might take a while to finish scanning. Do not cancel (after running DISM, run SFC again 3 times).

If the issue persists, kindly provide us the screenshot of the return message so that we can investigate this matter further.

Let us know how it goes.

Regards.