External hard drive not functioning

Question

Hello,

I have a 1TB seagate backup plus portable drive and whenever I try to send large files from my PC to the drive it starts sending them it stops, no error messages. It just stops, all I get is "calculating time" and the sending speed is stuck at 0.00kb for hours.

Although I can send files from my drive to my pc.

I need assistance, it is very frustrating!

Answer 1

What is the make and model of th external drive?

Answer 2

Have you tried connecting the USB drive to another USB port to see if it happens?

Have you tried in another user account to see if the problem persists?

Press Windows key + X

Click Device Manager

Expand Disk drives

Right click the external drive

Click uninstall

Exit device manager

Restart then try again.

Tried it, Same issue.

Answer 3

Oh, so, the problem happens on other computers too?

What is the size, make and model of the external drive?

Answer 4

I tried different ports and cords. Didn't work.

Also tried using the device on other PCs, same issue.

I have also gone to device manger to troubleshoot, it says the drive is working fine.

Answer 5

Have you tried connecting the USB drive to another USB port to see if it happens?

Have you tried in another user account to see if the problem persists?

Press Windows key + X

Click Device Manager

Expand Disk drives

Right click the external drive

Click uninstall

Exit device manager

Restart then try again.