BSOD when Unplugged

Question

Hello,

I have a DELL XPS 15 9550 who's been with me for a year now. Lately, I have been experiencing a lot of BSOD's. I thought at first they were random, but then I noticed that they happen after the laptop is unplugged. The weird thing is that if I turn on the laptop already unplugged, the BSOD does not show up. But if I turn it on and use it for a while while plugged, then if I unplug, it the BSOD will show after 10-15 minutes. All my drivers are up to date, and I also ran a virus check and checked for corrupted system files with no result. Any help would be appreciated.

Answer 1

This may be a faulty driver for your gpu or the whole laptop has a defective video card, do you see any artifacts if not, try to refresh your computer*

 This will delete all your settings but your files are going to be there. DO NOT SELECT RESET TO FACTORY SETTINGS!

You are going to lose all your files If you don't have a backup

Answer 2

I can try if something is found using Event logs:

http://www.yourwindowsguide.com/2017/12/how-to-share-event-logs-in-case-of.html

Answer 3

I also noticed in the events log that there was an error creating dmp files: 

- <Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">

- <System>

<Provider Name="volmgr" />

<EventID Qualifiers="49156">161</EventID>

<Level>2</Level>

<Task>0</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2017-12-25T15:17:10.258359400Z" />

<EventRecordID>3590</EventRecordID>

<Channel>System</Channel>

<Computer>DESKTOP-A51NUVE</Computer>

<Security />

</System>

- <EventData>

<Data>\Device\HarddiskVolume3</Data>

<Binary>000000000100000000000000A10004C041000000010000C000000000000000000000000000000000</Binary>

</EventData>

</Event>

Answer 4

I couldn't find any minidump files (or maybe I'm looking in the wrong place (?)) but the thing is whenever the BSOD takes place, the screen gets stuck at 0% so I'm not sure if it manages to gather information.

Answer 5

Please share the minidumps for a better analysis of the problem. Instructions can be found here:

http://answers.microsoft.com/en-us/windows/wiki/windows_other-system/blue-screen-of-death-bsod/1939df35-283f-4830-a4dd-e95ee5d8669d