Hello Zainab,
Issue as such may occur if your device is under a controlled or restricted network. To provide you the appropriate steps that can resolve your concern, we’d like to know if your device is connected to a domain run by an organization.
As an alternative, we suggest that you follow the steps below to uninstall driver:
- In the Search box, type Programs and Features and press Enter.
- Locate the driver that you want to uninstall.
- Right-click on the driver that you want install and select Uninstall.
- Follow the on-screen prompts.
- Once done, restart your device to apply the changes.
Your reply is most important for us to ensure we assist you accordingly.