Computer unexpectedly shuts down, Event Viewer doesn't show cause.

Question

My computer powers completely off at random times with no clear reason, and the event viewer log doesn't seem to be recording it, so it's impossible to tell what is causing the shutdown.

Answer 1

What is the exact make and model?

Open Start, type: system information

Hit Enter

Click System summary

Look in the right pane

Copy the system sku info into reply here.

See example: https://imgur.com/qzektpA

Which version of Windows 10 is currently installed? See how to verify:

https://answers.microsoft.com/en-us/windows/wik...

Which version and edition Windows did you originally upgrade from or was installed prior to your current version:

Windows 10 - 1703, 1607, 1511, 1507 (build 10240)

Windows 7 Starter, Home Basic, Home Premium, Windows 8.0 Core, Windows 8.1 Windows 7 Professional, Windows 7 Ultimate, Windows 8.0 Pro, Windows 8.1 Pro

It could suggest you need to update your chipset drivers and BIOS.

I recommend you update the most critical ones: BIOS, Chipset, Display Driver, Network adapters.

Learn how to do that:

http://answers.microsoft.com/en-us/insider/wiki...

Answer 2

I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.

The best coverage I've found on that issue is here:

https://windowsreport.com/random-shutdown-windo...

**NOTE: There are ad links intruding into the editorial copy of this tutorial so do not click on anything, just read the steps.

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.