Explorer crash often

Question

So I saw that explorer.exe crashes often, and I have dumps available if it can help! I didn't do anything in particular, it just seemed to start randomly, could anybody help? Thanks!

Here are the part of the logs that could help, feel free to ask for more information if it's not enough though!

PROBLEM_CLASSES:

    ID:     [0n300]

    Type:   [@APPLICATION_FAULT_STRING]

    Class:  Primary

    Scope:  DEFAULT_BUCKET_ID (Failure Bucket ID prefix)

            BUCKET_ID

    Name:   Omit

    Data:   Add

            String: [FATAL_USER_CALLBACK_EXCEPTION]

    PID:    [Unspecified]

    TID:    [Unspecified]

    Frame:  [0]

BUGCHECK_STR:  FATAL_USER_CALLBACK_EXCEPTION

DEFAULT_BUCKET_ID:  FATAL_USER_CALLBACK_EXCEPTION

PRIMARY_PROBLEM_CLASS:  FATAL_USER_CALLBACK_EXCEPTION

LAST_CONTROL_TRANSFER:  from 00007ffbfe691812 to 00007ffbfe6fc477

STACK_TEXT:  

00000000033c4c60 00007ffbfe691812 : 0000000000000070 000000000547aa80 0000000005479980 0000000000000000 : windowscodecs!_chkstk+0x37

00000000033c4c78 00007ffbfe6909b2 : 0000000000000070 00000000054799f8 0000007000000070 0000000000000001 : windowscodecs!SPNGWRITE::FFilterLine+0x22

00000000033c4cc0 00007ffbfe6908b6 : 0000000000000000 0000000000000070 00000000055039c0 0000000005519740 : windowscodecs!SPNGWRITE::FWriteLine+0xc6

00000000033c4d10 00007ffbfe68ed3f : 0000000000000000 00000000033c4dc9 0000000000000000 0000000000000000 : windowscodecs!CPngFrameEncode::HrWriteScanline+0x76

00000000033c4d50 00007ffbfe6b8034 : 0000000000000000 00000000033c4eb0 0000000005519750 0000000000000000 : windowscodecs!CFrameEncodeBase::HrWriteSource+0x3bf

00000000033c4e30 00007ff7df3a8ccc : 000000000108d270 0000000000000000 00000000033c4f91 0000000000000000 : windowscodecs!CFrameEncodeBase::WriteSource+0x1a4

00000000033c4ef0 00007ff7df3a90e3 : 000000000547aa00 00000000033c5040 00000000033c50e0 0000000000000001 : explorer!AddFrameToWICBitmap+0x260

00000000033c4ff0 00007ff7df3a9509 : 00000000054d83f0 00000000054a69b8 0000000000000008 00007ffc021f8f2c : explorer!GetStreamOfWICBitmapSourceWithOptions+0x123

00000000033c5070 00007ff7df38ca02 : 00000000054d83f0 0000000000000000 0000000000000000 000000000000001a : explorer!_SaveImageWithWIC+0x99

00000000033c50d0 00007ff7df38cd44 : 0000000000000004 00000000033c58e0 00007ff7df44f700 0000000000000000 : explorer!CTrayToastInfoTipManager::_WriteHIconToPngFile+0x15a

00000000033c51c0 00007ff7df38ab27 : 000000000fc19db0 00000000033c5af0 0000000000000000 00000000033c8f28 : explorer!CTrayToastInfoTipManager::_WriteToastIconToFile+0x18c

00000000033c5480 00007ff7df32108a : 0000000000000000 0000000000000000 000000000fc19db0 00007ff7df486cc0 : explorer!CTrayToastInfoTipManager::Open+0x207

00000000033c8120 00007ff7df2b3e33 : 0000000000000007 0000000000000000 0000000000000004 0000000000000000 : explorer!CTrayNotify::_SetInfoTipData+0x6d572

00000000033c83e0 00007ff7df2b0133 : 0000000000000007 00007ff7df486d38 00000000033c8e08 00000000033c8529 : explorer!CTrayNotify::_ModifyNotify+0x2b3

00000000033c84b0 00007ff7df2a63c6 : 0000000000000000 00000000033c8e00 0000000000161342 00000000033c8e00 : explorer!CTrayNotify::_TrayNotifyIcon+0x1bf

00000000033c8590 00007ff7df2a44d2 : 0000000000000001 0000000000161342 000000000000004a 00000000033c8dd0 : explorer!CTray::v_WndProc+0x526

00000000033c8ac0 00007ffc047b1c24 : 0000000000000001 0000000000000000 0000000000000400 0000000000000000 : explorer!CImpWndProc::s_WndProc+0xe2

00000000033c8b10 00007ffc047b1917 : 0000000080000000 00007ff7df2a43f0 0000000000161342 0000000000000000 : user32!UserCallWinProcCheckWow+0x274

00000000033c8c70 00007ffc047c893e : 0000000000000000 0000000000000000 000000000002059c 0000000000000000 : user32!DispatchClientMessage+0xa7

00000000033c8cd0 00007ffc04ce9c24 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : user32!_fnCOPYDATA+0x4e

00000000033c8d30 00007ffc011610c4 : 00007ffc047be52e 0000000000000000 0000000000000000 0000000000000000 : ntdll!KiUserCallbackDispatcherContinue

00000000033c93d8 00007ffc047be52e : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : win32u!NtUserPeekMessage+0x14

00000000033c93e0 00007ffc022359e6 : 00000000033c94c0 00000000033c9ad0 0000000000101450 0000000000000dc8 : user32!PeekMessageW+0xfe

00000000033c9420 00007ffc02235de5 : 00000000033c9ad0 00000000033c94c0 0000000000101450 0000000000000400 : combase!CCliModalLoop::MyPeekMessage+0x52

00000000033c9490 00007ffc02235cda : 0000000000400040 0000000000400040 0000000000000000 0000000000000000 : combase!CCliModalLoop::PeekRPCAndDDEMessage+0x49

00000000033c9500 00007ffc02235e81 : 00000000033c9ad0 00000000033c95c0 0000000000400040 0000000000000002 : combase!CCliModalLoop::FindMessage+0x3a

00000000033c9570 00007ffc02235686 : 00000000033c9ad0 00000000033c9ad0 00000000ffffffff 0000000000000002 : combase!CCliModalLoop::HandleWakeForMsg+0x61

00000000033c9650 00007ffc02237484 : 00007ffc02235130 000000000630eae0 00000000033c97a0 0000000000000002 : combase!CCliModalLoop::BlockFn+0x1c6

00000000033c96a0 00007ffc0223cc35 : 00000000033ca948 00000000033ca910 00000000033ca910 0000000000ca9a70 : combase!ThreadSendReceive+0x384

00000000033c9810 00007ffc0223bf63 : 0000000000ca9a70 000000000fc045e0 0000000000000000 000000000fc045e0 : combase!CSyncClientCall::SendReceive2+0x195

00000000033c9a00 00007ffc021a1b7c : 00007ffc02422d48 0000000000c7e5a0 00000000033c9e00 00000000033ca440 : combase!CSyncClientCall::SendReceive+0x1d3

00000000033c9c10 00007ffc02af7aed : 0000000000000004 0000000000000000 00000000033c9e00 0000000000c64338 : combase!NdrExtpProxySendReceive+0xec

00000000033c9c80 00007ffc021a1434 : 00007ffc0238eb50 00007ffbfe6920de 0000000000000000 0000000000001000 : rpcrt4!NdrpClientCall3+0x46d

00000000033ca090 00007ffc022ad092 : 0000000000000000 00000000033cab48 0000000000000000 00000000033ca519 : combase!ObjectStublessClient+0x144

00000000033ca420 00007ffc021fc831 : 0000000000c64338 0000000000000000 00000000033cab48 00000000033ca4f8 : combase!ObjectStubless+0x42

00000000033ca470 00007ffc021ee25d : 00000000033cab48 0000000000000014 00000000033cb3b8 0000000000000000 : combase!CRpcResolver::CreateInstance+0x2dd

00000000033ca580 00007ffc021f1eca : 00000000033cab48 0000000000000000 fffffffffcc356f0 0000000000000000 : combase!CClientContextActivator::CreateInstance+0x1bd

00000000033ca830 00007ffc0220cd81 : 0000000000000004 00000000033cb310 0000000000000000 0000000000000004 : combase!ActivationPropertiesIn::DelegateCreateInstance+0xea

00000000033ca8c0 00007ffc0221c630 : 0000000000000001 00007ffbf7cb0255 0000000000000001 000000009f00009f : combase!ICoCreateInstanceEx+0xc81

00000000033cb5b0 00007ffc0221c443 : 00000000033cb730 00000000060b73a8 00000000033cb880 0000000000000001 : combase!CComActivator::DoCreateInstance+0x150

00000000033cb6d0 00007ff7df404367 : 0000000000cbdc30 0000000000000004 00000000033cb7a0 00000000033cf68c : combase!CoCreateInstance+0xc3

00000000033cb770 00007ff7df3860d0 : 0000000000000000 0000000000cbdc40 0000000000cbdc30 000000000f99cce8 : explorer!OneCoreDataHelpers::TileDataLayerProvider::GetVisualElementEnumerator+0x87

00000000033cb7d0 00007ff7df3843a0 : 00000000060b7370 00000000060b7380 000000000f9ff2f0 0000000000000000 : explorer!CTrayAppIdentity::_EnsureViewExists+0x44

00000000033cb830 00007ff7df38add8 : 0000000000c83a78 00000000060b7370 0000000000000000 0000000000000000 : explorer!CTrayAppIdentity::Create+0xb0

00000000033cb9e0 00007ff7df32108a : 0000000000000000 0000000000000000 000000000fc19db0 00007ff7df486cc0 : explorer!CTrayToastInfoTipManager::Open+0x4b8

00000000033ce680 00007ff7df2b3e33 : 0000000000000007 0000000000000000 0000000000000004 0000000000000000 : explorer!CTrayNotify::_SetInfoTipData+0x6d572

00000000033ce940 00007ff7df2b0133 : 0000000000000007 00007ff7df486d38 00000000033cf368 00000000033cea89 : explorer!CTrayNotify::_ModifyNotify+0x2b3

00000000033cea10 00007ff7df2a63c6 : 0000000000000000 00000000033cf360 0000000000161342 00000000033cf360 : explorer!CTrayNotify::_TrayNotifyIcon+0x1bf

00000000033ceaf0 00007ff7df2a44d2 : 0000000000000001 0000000000161342 000000000000004a 00000000033cf330 : explorer!CTray::v_WndProc+0x526

00000000033cf020 00007ffc047b1c24 : 0000000000000001 0000000000000000 0000000000000400 0000000000000000 : explorer!CImpWndProc::s_WndProc+0xe2

00000000033cf070 00007ffc047b1917 : 0000000080000000 00007ff7df2a43f0 0000000000161342 0000000000000000 : user32!UserCallWinProcCheckWow+0x274

00000000033cf1d0 00007ffc047c893e : 0000000000000000 0000000000000000 000000000002059c 0000000000000000 : user32!DispatchClientMessage+0xa7

00000000033cf230 00007ffc04ce9c24 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : user32!_fnCOPYDATA+0x4e

00000000033cf290 00007ffc011610c4 : 00007ffc047be52e 0000000000000000 0000000000000000 0000000000000000 : ntdll!KiUserCallbackDispatcherContinue

00000000033cf938 00007ffc047be52e : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : win32u!NtUserPeekMessage+0x14

00000000033cf940 00007ffc022359e6 : 00000000033cfa20 00000000033d0030 0000000000101450 0000000000000dc8 : user32!PeekMessageW+0xfe

00000000033cf980 00007ffc02235de5 : 00000000033d0030 00000000033cfa20 0000000000101450 0000000000000400 : combase!CCliModalLoop::MyPeekMessage+0x52

00000000033cf9f0 00007ffc02235cda : 0000000000400040 0000000000400040 0000000000000000 0000000000000000 : combase!CCliModalLoop::PeekRPCAndDDEMessage+0x49

00000000033cfa60 00007ffc02235e81 : 00000000033d0030 00000000033cfb40 0000000000400040 0000000000000002 : combase!CCliModalLoop::FindMessage+0x3a

00000000033cfad0 00007ffc02235686 : 00000000033d0030 00000000033d0030 00000000ffffffff 0000000000000002 : combase!CCliModalLoop::HandleWakeForMsg+0x61

00000000033cfbb0 00007ffc02237484 : 00007ffc02235130 000000000630e820 00000000033cfd00 0000000000000002 : combase!CCliModalLoop::BlockFn+0x1c6

00000000033cfc00 00007ffc0223cc35 : 00000000033d0ea8 00000000033d0e70 00000000033d0e70 0000000000ca9a70 : combase!ThreadSendReceive+0x384

00000000033cfd70 00007ffc0223bf63 : 0000000000ca9a70 000000000fc04510 0000000000000000 000000000fc04510 : combase!CSyncClientCall::SendReceive2+0x195

00000000033cff60 00007ffc021a1b7c : 00007ffc02422d48 0000000000c7e5a0 00000000033d0360 00000000033d09a0 : combase!CSyncClientCall::SendReceive+0x1d3

00000000033d0170 00007ffc02af7aed : 0000000000000004 0000000000000000 00000000033d0360 0000000000c64338 : combase!NdrExtpProxySendReceive+0xec

00000000033d01e0 00007ffc021a1434 : 00007ffc0238eb50 00007ffbfe6920de 0000000000000000 0000000000001000 : rpcrt4!NdrpClientCall3+0x46d

00000000033d05f0 00007ffc022ad092 : 0000000000000000 00000000033d10a8 0000000000000000 00000000033d0a79 : combase!ObjectStublessClient+0x144

00000000033d0980 00007ffc021fc831 : 0000000000c64338 0000000000000000 00000000033d10a8 00000000033d0a58 : combase!ObjectStubless+0x42

00000000033d09d0 00007ffc021ee25d : 00000000033d10a8 0000000000000014 00000000033d1918 0000000000000000 : combase!CRpcResolver::CreateInstance+0x2dd

00000000033d0ae0 00007ffc021f1eca : 00000000033d10a8 0000000000000000 fffffffffcc2f190 0000000000000000 : combase!CClientContextActivator::CreateInstance+0x1bd

00000000033d0d90 00007ffc0220cd81 : 0000000000000004 00000000033d1870 0000000000000000 0000000000000004 : combase!ActivationPropertiesIn::DelegateCreateInstance+0xea

00000000033d0e20 00007ffc0221c630 : 0000000000000001 00007ffbf7cb0255 0000000000000001 000000000c090401 : combase!ICoCreateInstanceEx+0xc81

00000000033d1b10 00007ffc0221c443 : 00000000033d1c90 00000000060b73a8 00000000033d1de0 0000000000000001 : combase!CComActivator::DoCreateInstance+0x150

00000000033d1c30 00007ff7df404367 : 0000000000cbdc30 0000000000000004 00000000033d1d00 0000000000000000 : combase!CoCreateInstance+0xc3

00000000033d1cd0 00007ff7df3860d0 : 0000000000000000 0000000000cbdc40 0000000000cbdc30 000000000f99db88 : explorer!OneCoreDataHelpers::TileDataLayerProvider::GetVisualElementEnumerator+0x87

00000000033d1d30 00007ff7df3843a0 : 00000000060b7370 00000000060b7380 000000000f954ff0 0000000000000000 : explorer!CTrayAppIdentity::_EnsureViewExists+0x44

00000000033d1d90 00007ff7df38add8 : 0000000000c83a78 00000000060b7370 0000000000000000 0000000000000000 : explorer!CTrayAppIdentity::Create+0xb0

00000000033d1f40 00007ff7df32108a : 0000000000000000 0000000000000000 000000000fc19db0 00007ff7df486cc0 : explorer!CTrayToastInfoTipManager::Open+0x4b8

00000000033d4be0 00007ff7df2b3e33 : 0000000000000007 0000000000000000 0000000000000004 0000000000000000 : explorer!CTrayNotify::_SetInfoTipData+0x6d572

00000000033d4ea0 00007ff7df2b0133 : 0000000000000007 00007ff7df486d38 00000000033d58c8 00000000033d4fe9 : explorer!CTrayNotify::_ModifyNotify+0x2b3

THREAD_SHA1_HASH_MOD_FUNC:  e9d851c99d8f11e39ad0908080b3e1285a313a27

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  db9a8c99779008e6a7c34be137ed8fe905aa99bb

THREAD_SHA1_HASH_MOD:  0c68c863e54d9972071cda3e0a3047c3783fb009

FOLLOWUP_IP:

windowscodecs!SPNGWRITE::FFilterLine+22

00007ffb`fe691812 482be0          sub     rsp,rax

FAULT_INSTR_CODE:  48e02b48

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  windowscodecs!SPNGWRITE::FFilterLine+22

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: windowscodecs

IMAGE_NAME:  windowscodecs.dll

DEBUG_FLR_IMAGE_TIMESTAMP:  59b0d10c

STACK_COMMAND:  .ecxr ; kb

BUCKET_ID:  FATAL_USER_CALLBACK_EXCEPTION_windowscodecs!SPNGWRITE::FFilterLine+22

FAILURE_EXCEPTION_CODE:  c000041d

FAILURE_IMAGE_NAME:  windowscodecs.dll

BUCKET_ID_IMAGE_STR:  windowscodecs.dll

FAILURE_MODULE_NAME:  windowscodecs

BUCKET_ID_MODULE_STR:  windowscodecs

FAILURE_FUNCTION_NAME:  SPNGWRITE::FFilterLine

BUCKET_ID_FUNCTION_STR:  SPNGWRITE::FFilterLine

BUCKET_ID_OFFSET:  22

BUCKET_ID_MODTIMEDATESTAMP:  59b0d10c

BUCKET_ID_MODCHECKSUM:  1afe29

BUCKET_ID_MODVER_STR:  10.0.14393.1715

BUCKET_ID_PREFIX_STR:  FATAL_USER_CALLBACK_EXCEPTION_

FAILURE_PROBLEM_CLASS:  FATAL_USER_CALLBACK_EXCEPTION

FAILURE_SYMBOL_NAME:  windowscodecs.dll!SPNGWRITE::FFilterLine

FAILURE_BUCKET_ID:  FATAL_USER_CALLBACK_EXCEPTION_c000041d_windowscodecs.dll!SPNGWRITE::FFilterLine

WATSON_STAGEONE_URL:  http://watson.microsoft.com/StageOne/explorer.exe/10.0.14393.1532/5965adb0/windowscodecs.dll/10.0.14393.1715/59b0d10c/c000041d/0009c477.htm?Retriage=1

TARGET_TIME:  2018-01-09T11:57:15.000Z

Answer 1

There is one third party module referenced in the crash and that is the nvwgf2umx_cfg.dll which is a component of the NVIDIA graphic driver:

*** ERROR: Symbol file could not be found. Defaulted to export symbols for SHCore.dll -

*** ERROR: Symbol file could not be found. Defaulted to export symbols for sppc.dll -

*** ERROR: Symbol file could not be found. Defaulted to export symbols for wlidprov.dll -

*** ERROR: Symbol file could not be found. Defaulted to export symbols for nvwgf2umx_cfg.dll -

*** ERROR: Symbol file could not be found. Defaulted to export symbols for stobject.dll -

*** ERROR: Symbol file could not be found. Defaulted to export symbols for wlanapi.dll -

GetUrlPageData2 (WinHttp) failed: 12002.

Probably caused by : explorer.exe ( explorer!CTrayToastInfoTipManager::Open+1f )

The other modules referenced are from Microsoft.

The NVIDIA graphic driver version appears to be 390.65 which is the latest.

Did the start of the problem coincide with updating to the 390.65 version?

The error seems to point to the system tray:

explorer!CTrayToastInfoTipManager

Try the following :

Click on the NVIDIA Notification Tray icon > Desktop > then remove the checkmark in front of "Show Notification Tray Icon" and remove the checkmark in front of "Display GPU Activity Icon in Notification Area" if it is checked.

Log out and back in again.

See if that helps any.

In any event you may want to consider uninstalling and reinstalling the NVIDIA graphic driver.

Answer 2

https://1drv.ms/u/s!AkxTCOwmp7mKa45Q2N3Ctpo9WnY

Here's the link to one! I have many and they're all 300+ mb so I don't think my connection would handle uploading more!

Answer 3

Can you provide the dump files via a public folder on OneDrive or similar site?

Answer 4

You should submit this information to the Feedback Hub. Upload the log files to your onedrive and include Share/Edit links to the files in your Feedback submission

FEEDBACK HUB- SEND FEEDBACK TO MICROSOFT WITH THE FEEDBACK HUB APP <WIN><F>

https://support.microsoft.com/en-us/help/402156...

There are real MS staff and developers who monitor all submissions to the UserVoice forums whether you submit them through the Feedback Hub, or by using the Feedback command built in to some MS applications, like Office 2016, or by using the appropriate link directly

This next link is a wiki with a collection of MS UserVoice.com sites I’ve encountered (I’m sure there are more):

http://answers.microsoft.com/en-us/windows/wiki...

In addition, when you post a suggestion / complaint to UserVoice, if you have reached there by being guided while asking a question in a forum, please post a link back to your suggestion in UserVoice in the original Quetion. That way other people who see your original question because they are looking for the same fix can easily find your suggestion, vote for it and add supporting comments.

Answer 5

What is the make and model of your computer?

It could suggest you need to update your chipset drivers and BIOS.

I recommend you update the most critical ones: BIOS, Chipset, Display Driver, Network adapters.

http://answers.microsoft.com/en-us/insider/wiki...