Microsoft.XboxGameCallableUI AppX Problems

Question

Hello Microsoft.

I keep having a problem with Forza Motorsport 7, well actually the Xbox-apps that this game is using, the "Press Enter to Start" Screen in Forza 7 signs me into my Xbox profile and this works fine, but then it wants to sync my savegame or do some other Xbox-related stuff, another Xbox-app screen pops up for a split second and then closes instantly, so i'm stuck endlessly with a spinning loading wheel of Forza7, or i get savegame-sync problem stuck at 0% saying "We should be done soon" (waiting for hours on the sync won't help), it's not the first time this issue has happened, i had this even back in the Forza Horizon 3 days, exact same problem.

After some digging i found the following.

The process that causes this is Xbox.CallableUI (Xbox.TCUI.exe or something), to this day, i can't figure out what causes this particular issue every time, doing a complete upgrade-repair reinstall of Windows10 fixes this, but only up to a certain point until it randomly starts happening again.

Event viewer logfiles shows the following :

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1 : AppContainer onecore\ds\security\gina\profile\profext\appcontainer.cpp Line:1783 @{Microsoft.XboxGameCallableUI_1000.16299.15.0_neutral_neutral_cw5n1h2txyewy?ms-resource://Microsoft.XboxGameCallableUI/resources/PkgDisplayName} Microsoft.XboxGameCallableUI_cw5n1h2txyewy was not created because it already exists.

2 : Activation for Microsoft.XboxGameCallableUI_cw5n1h2txyewy!Microsoft.XboxGameCallableUI failed. Error code: This app does not support the contract specified or is not installed.. Activation phase: COM activation

3 : Started deployment RegisterByPackageFullName operation on a package with main parameter: Microsoft.XboxGameCallableUI_1000.16299.15.0_neutral_neutral_cw5n1h2txyewy and Options: RepairAppRegistrationOption and 0. See http://go.microsoft.com/fwlink/?LinkId=235160 for help diagnosing app deployment issues.

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I tried all the usual technical stuff, basic troubleshooters, reinstalls, dism, sfc, file & folder checks + registry permission checks, services checks, wmi, dcom components checks, network & internet checks, group policy checks, resetting apps, powershell app reinstalls, creating a new windows account. but no luck so far.

I just have a feeling it's probably a simple thing causing huge xbox-app problems, this is usually the case, but you just need to know where that needle in the haystack is. rather than doing repair-reinstalls of W10 all the time, i want to find the root-cause of this problem, it might not only help me, but also alot of other people with this game and the "Press Enter to Start" issues of Forza7.

Hopefully a Microsoft-Engineer could help me out? thanks in advance.

Answer 1

Hi,

After reviewing your issue description it seems that you already exhausted all the possible solutions on your end. It is possible that your account is affected with the ongoing issue with the Forza Motorsport 7. For in-depth assistance, we recommend that you post this query on the Forza forums. To do this, you may click the link below:

Click here

You may also send us a feedback about this concern. To send a feedback and suggestions, you may refer to the link below:

Click here

Should you need further assistance, feel free to post anytime.

Answer 2

Thank you for your time.

I do not think it's an account related issue, because with either a repair-install of Windows10, or a complete clean Windows10 install, the game works fine again and my account too, it's just that after a while some kind of AppX corruption seems to happen and the game stops working because the Xbox-AppX components the game needs gets corrupted for unknown reasons. I wish i knew what it was.

Anyway i've taken this issue to the Forza forums, and i will do a reinstall of Windows 10, thanks again.

I hope in the future roadmap of Windows10, the "UWP WinRT AppX" platform will be less sensitive to corruptions.