troubleshooting chat function in MS teams.

Simon Kaj Dall 1 Reputation point
2020-05-18T14:45:31.623+00:00

I have a group in teams some of the members cannot see group in chat mode. she can see and write in the group in team app.
I have try to search for the group call “efterkritik” but she can't see group chat. Same problem online and the desktop version.

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Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. Chris Webb 6 Reputation points MVP
    2020-05-18T21:03:12.04+00:00

    Chat and Teams are two different entities. You won't see the same thing in Chat that you see under Teams. If you have a chat that they don't see, then they need to be added to the group chat with the name as it's different than the Team listed under Teams.

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  2. Manu Philip 17,351 Reputation points MVP
    2020-05-18T16:32:58.82+00:00

    Hello,

    Looks like the team is hidden from the group membership and we need to set it back using a set of PowerShell commands as below:

    Here's the PowerShell commands to change the hidden setting so the Group appears in Outlook for all Team members:

    Run the command in PowerShell one by one:

    Set-ExecutionPolicy RemoteSigned
    $UserCredential = Get-Credential
    $Session = New-PSSession -ConfigurationName Microsoft.Exchange -ConnectionUri https://outlook.office365.com/powershell-liveid/ -Credential $UserCredential -Authentication Basic -AllowRedirection
    Import-PSSession $Session
    

    Now, get the current settings.

    Get-UnifiedGroup "TeamName" | fl *hidden*
    

    Check the values set as True or False. Here is my Team's account settings.

    HiddenGroupMembershipEnabled : False
    HiddenFromExchangeClientsEnabled : False
    HiddenFromAddressListsEnabled : False

    Our interest is to set HiddenGroupMembershipEnabled as False and run the following cmdlet to fix the issue

    Set-UnifiedGroup -identity "TeamName" -HiddenGroupMembershipEnabled:$false
    

    Thanks,
    Manu

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  3. JimmyYang-MSFT 50,361 Reputation points Microsoft Vendor
    2020-05-19T06:10:55.48+00:00

    Hi SimonKajDall-5164!

    As ChrisWebb said, Teams and chat are two different tabs. If you want to chat with someone, you can select “chat” but if you want to chat in channels you need to choose “Teams”. In other words, channel cannot show in “chat”.

    I did a test in my environment and the phenomenon is the same as yours.

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