Error Code: 0x87AF000B

Question

Error Code: 0x87AF000B

Anonymous

I'm tying to update apps in the Store App. Downloads seem to be ok. After that every update fails with Error Code: 0x87AF000B.

Can you give me any hint ?

Regards,

Matthias

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2 answers

Answer 1

Hi Matthias. I'm Greg, a volunteer installation specialist and 8 year Windows MVP, here to help you.

Try resetting the Windows Store Cache: http://www.thewindowsclub.com/reset-windows-sto...

Next try resetting the Store app itself, at Settings-> Apps-> Apps & Features, highlight Store app, choose Advanced Settings, then Reset. Restart PC.

If that isn't enough re-register the Store app from Option two here: http://www.tenforums.com/tutorials/3175-apps-re...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

Answer 2

Start by running the Windows Store Apps troubleshooter.

Open Start > Settings > Update & security > Troubleshoot

Scroll down to the bottom

Click Windows Store Apps

Click Run the troubleshooter

When complete try opening the Store again.

Also check if the Store works in another user account.

Press Windows key + R

Type: wsreset.exe

Hit Enter

Do this a couple times then try launching the Store again.

Your Antivirus might be interfering with the Store, try disabling it 'temporarily' to see if it launches.

Check Windows Update and install the latest updates. Sometimes Microsoft releases infrastructure fixes for the Store through Windows Update.

You can also try resetting the store app using the following instructions:

https://www.groovypost.com/howto/reset-windows-...

If that does not work, try resetting the software distribution folder:

Before carrying out this procedure, disconnect from the Internet. That means turning off Wi-Fi and disconnecting from a wired connection. If you don't, Windows 10 will indicate some files are in use and cannot be modified or the command will be non-responsive. Also, you should restart your computer after disconnecting from the Internet. The easiest way to do it is to enable Airplane mode from the Action Center - Windows key + A.

Press Windows Key + X on the keyboard and then select “Command Prompt (Admin)” from the menu.
Stop the BITS, Cryptographic, MSI Installer and the Windows Update Services. To do this, type the following commands at a command prompt. Press the “ENTER” key after you type each command.
```
                    net stop wuauserv



                    net stop cryptSvc



                    net stop bits



                    net stop msiserver
```
Now rename the SoftwareDistribution and Catroot2 folder. You can do this by typing the following commands in the Command Prompt. Press the “ENTER” key after you type each command.
```
                   ren C:\Windows\SoftwareDistribution SoftwareDistribution.old



                   ren C:\Windows\System32\catroot2 Catroot2.old
```
Now, let’s restart the BITS, Cryptographic, MSI Installer and the Windows Update Services. Typethe following commands in the Command Prompt for this. Press the ENTER key after you type each command.
```
                 net start wuauserv



                 net start cryptSvc



                 net start bits



                 net start msiserver
```
Type Exit in the Command Prompt to close it and then restart the computer.

If you need more help, please continue to engage with us. We want to help you through this.

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Error Code: 0x87AF000B

2 answers