KSL driver

Question

What is it and it keeps coming up on screen as an error?

Answer 1

1709-OS Build16299.19

Dell-Inspiron 3531

• Were there any recent changes made prior to this issue? The update 1709
• What is the exact error message that you're getting? It would be best if you could provide us a screenshot of the error message. N/A-~windows won't allow  KL Driver
• Are you using any 3rd-party antivirus software? AVAST

Answer 2

Hello Alin,

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

1. Press Windows key + R, then type in winver.
2. Click OK.

• What is the make and model of your device?
• Were there any recent changes made prior to this issue?
• What is the exact error message that you're getting? It would be best if you could provide us a screenshot of the error message.
• Are you using any 3rd-party antivirus software?

We look forward to your response.

Regards.

Answer 3

Thank you for getting back to us. The issue could be related to a malware removal. Since you've mentioned that you're using a 3rd-party antivirus software, we recommend to try uninstalling it and check if the issue persists.

Update us on the outcome.

Regards.