[Windows 10] After enter Hibernation/Sleep mode, system can't wakeup with USB mouse!

Question

Dear Sir,

[Symptom] Can't wakeup a system in Sleep mode, and when i press Power button, system will force to restart

it has failure rate, 3/10

Steps: S3/S4 → Wakeup with USB mouse → Press power button → will force system to restart 

Try to do the following workarounds, still not work: 

1、Disable Fast Startup option in "Control Panel"

2、Confirm the Erp Ready setting is Disabled in BIOS setting

3、Confirm usb keyboard can wakeup system in sleep mode 

4、Intel Management Engine Interface driver. 

(Refer microsoft KB  FAQ. 升級到Windows 10後 ,如何解決休眠/睡眠模式問題? https://www.asus.com/en/support/FAQ/1016000/ 

[System Information]

1. Windows 10x64 RS2/RS3
2. ASUS X99- WS/IPMI (Intel X99)

3. Intel Management Engine Interface driver version: 11.0.0.1172

[Moved from: Windows / Windows 10 / Devices & drivers]

Answer 1

Hi Jairit,

Thanks to reply.

I am sure my mouse can wakeup the computer from sleep mode.

BTW, i post another question id in https://answers.microsoft.com/en-us/windows/forum/windows\_10-performance/win10intelcant-wake-up-a-system-in-sleep-mode-and/cd883ee8-0c0e-4fa1-8477-8cb3848c1e60?tm=1511230756582

This issue still can  not get further resolve.

Kelly

Answer 2

Hi Kelly,

If everything has already been checked, then a probable cause would be corruption within the user profile.

However, have you checked if the mouse is allowed to wake up the computer via Device Manager? Here's how you can check:

1. Type "device manager" in Cortana's search box.
2. Click on the arrow beside Mice and other pointing devices.
3. Right-click on HID-compliant mouse > Power management > ensure it's allowed to wake the computer up.

If you don't find HID-compliant mouse, try looking the one related to your mouse.

Let us know if you need more help.