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printer/scanner

Anonymous
2017-11-02T09:22:39+00:00

After a recent Windows update, the scanner function of my Canon MG5750 device no longer works although the Print function works just fine.

I get a Windows response of  "A scanner driver supporting this device is not installed. Code 11,230,0"

I have re-installed the latest driver from Canon - the printer still works but the scanner still doesn't.

Any ideas, please?

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2017-11-02T14:03:44+00:00

    Hi,

    This issue may occur due to a possible system incompatibility after the Windows update. We have an article that we can use as a workaround on how to troubleshoot devices and printer. Please click this link.

    Let us know if you need further assistance.

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