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Returning my computer

Anonymous
2018-03-02T16:54:27+00:00

I will be returning my computer but would like to reset prior to do doing so.   I have done all that is suggested on the by resetting to factory settings but it will not allow me saying that it will not follow through with the function as it is not detecting any issues with the computer.  Can I reset to factory settings?  If I cannot, please let me know what steps I should take prior to returning it to the store.

Windows 10 was already pre-installed on the computer at time of purchase.

Thank you for any assistance you may be able to provide.

Patricia

Windows for home | Windows 10 | Security and privacy

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  1. Anonymous
    2018-03-03T09:44:36+00:00

    Hi Patricia,

    If you want to return the computer, we recommend resetting it. Resetting lets you choose whether to keep your files or remove them, and then re-install Windows.

    To reset your PC:

    1. Click Start, then Settings.
    2. Select Update & security.
    3. Then, Reset this PC.
    4. Lastly, click Get started and choose an option.

    Also, check this link for Recovery options in Windows 10.

    We look forward to your response.

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