C++ Runtime Library runtime error / ms access

Question

i've had a brother hydra for about 6 months. i've had ms office 365 for about a year. about 2 days i started getting error messages when scanning. the scanner software stopped sending files to ms photos (in office). the first error message said: the operating system is not presently configured to run this application. i press ok, and the second message says: microsoft visual c++ runtime library  runtime error!  program: c:\program files (x86)\micros~2\office14\ois.exe  this application has requested the runtime to terminate it in an unusual way.  please contact the applications's support team for more information.

     when i use ms access in office 365, after i close the file, access would re-open automatically.

     so i figured, there was a problem with office 365.

     i reinstall office 365 three times in three different way. every time i try to open access, i get an error message: automatic configuration of the current version of microsoft access has failed. your database might not function correctly. this can occur if you do not have the necessary permissions to install microsoft access on this computer. as always, microsoft error messages don't tell you anything.

     i contact microsoft office support. they can't fix it. they say the scanner software corrupted the c++ runtime library and give me the number to ms windows support. of course, that number leads you to a service you have to pay for because microsoft doesn't have confidence in the software you pay for (yes, i know, license).

     i've spent a lot of money on microsoft and now i have 8 gigs of data i can't access because microsoft doesn't have confidence in their software.

     what do i do?

Answer 1

didn't work

Answer 2

Try following one by one and see after every step whether it resolves the issue-

1. Please see if you have another version of Office installed. If yes, you will have to uninstall it using Easy Fix tool and then perform Online repair of existing installation.
2. If above is not the case, then you should uninstall your existing version using Easy Fix and reinstall.

Easy Fix - https://support.office.com/en-us/article/Uninst...

3. Login to Windows with a new Admin user profile and see whether it works.
4. Boot your computer in Clean boot mode and then start Access. If it works successfully, then some program is conflicting with this. Refer to the section - How to determine what is causing the problem after you do a clean boot. Don't forget to do - Reset the computer to start normally after clean boot troubleshooting.

https://support.microsoft.com/en-us/help/929135...