Windows Store Not Loading All Pages

Question

I've having trouble with my App Store in Windows 10. I can load the individual tabs and click on the apps that show there. If I go to the categories, nothing loads. I've tried the wsreset.exe, the windows diagnostics, nothing seems to be fixing it. Anyone else run into this or have an idea? I've haven't really utilized the app store since I bought my laptop about 6 months ago and now I can only download things on the home screen.

Answer 1

You mentioned that since from the start, you were not able to utilize the Windows Store to download apps. For us to isolate further, we would like to verify if you are also having the same issue when logged in on a different user account. If you haven't tried it yet, we suggest that you create another user account, and then see if the issue still persists.

Knowing the result will help us determine if the issue is related to a user profile.

If the issue still persists on a different user account, we need to know more information that might be helpful in determining its cause:

• Is the issue persists on a different network, or when you are connected via different Internet service provider (ISP)?
• Are you connecting to the Internet using a proxy server?
• Other than Kaspersky, are you using any third-party firewall or security software?
• Did you configure your Internet connection to use a specific DNS server other than what the ISP provided?
• Have you tried performing a clean boot in Windows?
• Have you tried logging out, and then log back in to Windows Store?
• Is your computer's date and time, as well as timezone appropriate to your location?

Answer 2

I don't have a command prompt (admin). I do, however, have Windows Powershell (Admin)

Would you recommend I run it under that?

Answer 3

Thank you for the additional update and performing the steps provided. To further troubleshoot the issue we suggest that you re-register the Microsoft Store app by following these steps:

Right-click Windows logo, choose Command Promp (Admin), and then type powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml

We’ll keep an eye out to your response.

Answer 4

Like I said, I never tried to use the storefront before, so I couldn't tell you if there were any issues. I recently installed the Fall update.

Per winver, I'm on version 1703, build 15063.674.

As previously stated, I have tried to reset the cache (wsreset.exe), the windows diagnostics tool, and I have also run the sfc/scannow program. It came back with no corruptions.

Answer 5

Hello,

System file corruption is one of the possible reasons why you're having challenges with loading Windows Store. For us to come up with the proper resolution, we would like to ask for more information:

• Were there any changes made on your computer prior to this issue?
• What is the version and build of you Windows 10? To check that, simply type winver in the search field or Cortana, then hit on the Enter key.
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you run Sytem file checker SFC and DISM by following the steps on this link. It will automatically check the system file corruption and exact cause of the issue and resolve it.

We’ll wait for any update that you can provide.