Dongle replacement

Dylan Leroux 36 Reputation points

Hello, I live in France. I have bought the following bluetooth keyboard some years ago : A very simple but awesome product. Unfortunately, I have lost the dongle. Would any other dongle work? If no, any driver is required? Living in France, I don't think I can ask Microsoft to send me a new dongle, but I'm not sure. Thank you very much for your help.

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Accepted answer
  1. Karlie Weng 8,736 Reputation points Microsoft Vendor

    Hello @Dylan Leroux

    Sorry to hear you're experiencing this issue!

    The Microsoft keyboard and USB dongle are paired and will only work with each other, so the dongles are unique and come as a set.

    The frequency between the receiver and device are matched. USB dongle is coded to work with just your device , so a replacement is not possible to get.

    Contact Microsoft Store Support

    Best Regards


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2 additional answers

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  1. Dylan Leroux 36 Reputation points

    So I'm left with a useless (but fully working when paired..) keyboard. I can't just throw it away..

    Can you link me to how I can contact the Microsoft hardware support?

    1 person found this answer helpful.

  2. S.Sengupta 7,231 Reputation points MVP

    Microsoft doesn’t not recommend to pair the device with other receivers, you may please contact the Microsoft hardware support if you are having issues with the keyboard receiver-

    It seems you have to buy a new one.

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