Dongle replacement

Question

Dongle replacement

Dylan Leroux 36

Hello, I live in France. I have bought the following bluetooth keyboard some years ago : https://www.microsoft.com/fr-fr/p/clavier-microsoft-all-in-one-media-keyboard/8ttd9j9jnsf0?cid=msft_web_collection A very simple but awesome product. Unfortunately, I have lost the dongle. Would any other dongle work? If no, any driver is required? Living in France, I don't think I can ask Microsoft to send me a new dongle, but I'm not sure. Thank you very much for your help.

a;flsdjasl;dfk afsdjl;afd;sljk 11 Reputation points

2022-04-21T05:21:35.073+00:00

Microsoft isn't too concerned about e-waste, as seen in this example and in the unnecessary obliteration of many PCs through the Windows 11 requirements. That's just awful.
Momo 11 Reputation points

2022-10-14T13:15:46.313+00:00

Hello,

I have the same issue. Since the dongle stretches a "meter and half" from the USB port it is not so uncommon one to forget and flex it to breakage when moving the PC. As I did :). So I opened it and took the PCB to a microelectronics technician. He observed it and said that there is a broken capacitor which makes it difficult to be measured and from there to be determined and ordered. All other damage is pretty common to fix - just repairing some lead tracks and connections. And it will cost around 15 to 20 bucks. The problem is that Microsoft not only does not provide spare universal dongle, but does not provide any technical documentation of dongle PCB circuitry from where one can see what are the parts and connections and find a way to Fix on their own. And then we talk about care for the nature and green transition! We have two more similar sets of Wireless Sculpt Comfort Desktop USB Keyboard and Mouse Bundle and we plan to open one of the healthy dongles and to measure the broken element which will cost some cents and then change the broken capacitor and fix the other lane damage that is obvious. Where one can find circuitry documentation of the dongle. This is the least that microsoft can do after they produced such a stupid dongle. Why stupid dongle? Because if you(microsoft) are aware that you cannot provide spares at least make it compact and not so easy to break all other companies on the market for example!
Lina Vendette 6 Reputation points

2022-11-17T13:32:04.853+00:00

Hi, I have a similar issue. My dongles broke inside my pc and I had to use tweesers to remove it. With the answers I am reading, I will never by Microsoft hardware again and will definetly tell everyone I can.
Patrick Doelle 0 Reputation points

2023-04-18T14:29:26.0866667+00:00

We ordered a bunch of these keyboards for my company, and these long dongles inevitably break when someone forgets to remove it before throwing it in their bag at the end of the day. We have moved to Logitech kb/mouse that have a low profile "Unifying Receiver" dongle with the ability to pair with another kb/mouse. This makes the dongle replaceable!

a;flsdjasl;dfk afsdjl;afd;sljk 11 Reputation points

2022-04-21T05:21:35.073+00:00

Microsoft isn't too concerned about e-waste, as seen in this example and in the unnecessary obliteration of many PCs through the Windows 11 requirements. That's just awful.
Momo 11 Reputation points

2022-10-14T13:15:46.313+00:00

Hello,

I have the same issue. Since the dongle stretches a "meter and half" from the USB port it is not so uncommon one to forget and flex it to breakage when moving the PC. As I did :). So I opened it and took the PCB to a microelectronics technician. He observed it and said that there is a broken capacitor which makes it difficult to be measured and from there to be determined and ordered. All other damage is pretty common to fix - just repairing some lead tracks and connections. And it will cost around 15 to 20 bucks. The problem is that Microsoft not only does not provide spare universal dongle, but does not provide any technical documentation of dongle PCB circuitry from where one can see what are the parts and connections and find a way to Fix on their own. And then we talk about care for the nature and green transition! We have two more similar sets of Wireless Sculpt Comfort Desktop USB Keyboard and Mouse Bundle and we plan to open one of the healthy dongles and to measure the broken element which will cost some cents and then change the broken capacitor and fix the other lane damage that is obvious. Where one can find circuitry documentation of the dongle. This is the least that microsoft can do after they produced such a stupid dongle. Why stupid dongle? Because if you(microsoft) are aware that you cannot provide spares at least make it compact and not so easy to break all other companies on the market for example!
Lina Vendette 6 Reputation points

2022-11-17T13:32:04.853+00:00

Hi, I have a similar issue. My dongles broke inside my pc and I had to use tweesers to remove it. With the answers I am reading, I will never by Microsoft hardware again and will definetly tell everyone I can.
Patrick Doelle 0 Reputation points

2023-04-18T14:29:26.0866667+00:00

We ordered a bunch of these keyboards for my company, and these long dongles inevitably break when someone forgets to remove it before throwing it in their bag at the end of the day. We have moved to Logitech kb/mouse that have a low profile "Unifying Receiver" dongle with the ability to pair with another kb/mouse. This makes the dongle replaceable!

Answer 1

Karlie Weng 8,736 Microsoft Vendor

Hello @Dylan Leroux

Sorry to hear you're experiencing this issue!

The Microsoft keyboard and USB dongle are paired and will only work with each other, so the dongles are unique and come as a set.

The frequency between the receiver and device are matched. USB dongle is coded to work with just your device , so a replacement is not possible to get.

Contact Microsoft Store Support

Best Regards
Karlie

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Karlie Weng 8,736 Reputation points Microsoft Vendor

2021-02-23T02:55:18.01+00:00

Hello @Dylan Leroux

Have the problem resolved? If any problem, welcome to feedback!

---Please Accept answer if the reply is helpful---

Thanks
Karlie
Scot Bloedorn 16 Reputation points

2022-04-21T01:18:14.497+00:00

this is absulutely unacceptable, Microsoft. No this doesn't "resolve" the issue. MIcrosoft, you should be ashamed of not having a better solution than just "throw away that keyboard and buy another one"! Do you think anyone is ever going to buy another hardware product from you when this is the experience? I know I won't. Guess I'll go buy a Logitech like I should have in the first place.
Czechowski, Roland 0 Reputation points

2023-05-07T00:57:46.9+00:00

It is absolute blatant laziness that a major Company like this makes a product that isn't bluetooth or, it if usb dongle is required, won't design it that a replacement dongle (like Logitech has in the market) can't be used.

Yet the founder of this company, who is clearly not behind these sorts of details about his product is out trying to solve the bigger socio-environmental problems of the world while the people now designing his products cut major corners that contribute to those same problems via e-waste:

In short, usb dongle lost or broken, now throw out a perfectly good ergonomic keyboard, mouse and number pad...seriously?!
Dylan Leroux 36 Reputation points

2023-05-07T01:14:40.7233333+00:00

Guys you are not going to believe it. I have found the lost dongle

Answer 2

Dylan Leroux 36

So I'm left with a useless (but fully working when paired..) keyboard. I can't just throw it away..

Can you link me to how I can contact the Microsoft hardware support?

Karlie Weng 8,736 Reputation points Microsoft Vendor

2021-03-01T01:09:31.757+00:00

Contact Microsoft Support
Dylan Leroux 36 Reputation points

2021-03-02T14:26:56.357+00:00

Yes, thank you for leading me to a very generic link anyone can find.
Javier Lopez 11 Reputation points

2022-12-20T23:37:17.95+00:00

Amazes me that a company this large doesn't care enough to provide their customers simple support like dongle replacements, that every other company like Logitech does. It's a greedy corporation that can easily have this issue resolved, so many people either lose or break them, and yet a fully functional accessory like a mouse/keyboard has to be thrown away. Well, accessories don't break them, so it's noted, never purchase Microsoft accessories. What for...

Answer 3

S.Sengupta 7,231 MVP

Microsoft doesn’t not recommend to pair the device with other receivers, you may please contact the Microsoft hardware support if you are having issues with the keyboard receiver-

It seems you have to buy a new one.

Dongle replacement

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