Dongle replacement

Dylan Leroux 51 Reputation points
2021-02-17T18:03:50.237+00:00

Hello, I live in France. I have bought the following bluetooth keyboard some years ago : https://www.microsoft.com/fr-fr/p/clavier-microsoft-all-in-one-media-keyboard/8ttd9j9jnsf0?cid=msft_web_collection A very simple but awesome product. Unfortunately, I have lost the dongle. Would any other dongle work? If no, any driver is required? Living in France, I don't think I can ask Microsoft to send me a new dongle, but I'm not sure. Thank you very much for your help.

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Accepted answer
  1. Karlie Weng 15,681 Reputation points Microsoft Vendor
    2021-02-18T02:46:41.867+00:00

    Hello @Dylan Leroux

    Sorry to hear you're experiencing this issue!

    The Microsoft keyboard and USB dongle are paired and will only work with each other, so the dongles are unique and come as a set.

    The frequency between the receiver and device are matched. USB dongle is coded to work with just your device , so a replacement is not possible to get.

    Contact Microsoft Store Support

    Best Regards
    Karlie

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4 additional answers

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  1. Dylan Leroux 51 Reputation points
    2021-02-26T18:42:37.853+00:00

    So I'm left with a useless (but fully working when paired..) keyboard. I can't just throw it away..

    Can you link me to how I can contact the Microsoft hardware support?

    2 people found this answer helpful.

  2. Jeffery Hall 5 Reputation points
    2023-08-24T19:23:24.4233333+00:00

    Why isn't THIS knocking down their ESG score?!?

    How many thousands of tons of e-waste has Microsoft caused (and continues to do so) by making products that can ONLY EVER have ONE dongle paired to its components. We just had a major office cleanout and there was one cubic yard box completely filled with Microsoft keyboards and mice that can't be used anymore because the dongle wasn't with the devices when cleaning up.

    Why isn't THIS knocking down their ESG score?!?

    1 person found this answer helpful.
    0 comments No comments

  3. S.Sengupta 16,561 Reputation points MVP
    2021-02-25T15:24:49.687+00:00

    Microsoft doesn’t not recommend to pair the device with other receivers, you may please contact the Microsoft hardware support if you are having issues with the keyboard receiver-

    It seems you have to buy a new one.

    0 comments No comments

  4. Vince Mongiardo 0 Reputation points
    2023-12-13T17:33:26.11+00:00

    I know this is an old question, but the solution is to buy Logitech devices. Whether or not the original device comes with a Logitech "unifying" USB receiver, you can get such a "unifying" receiver from online vendors such as Amazon (or find someone who has a spare). Then, with a simple, downloadable utility, you'd pair your old Logitech device to the new dongle. The unifying receiver looks like this (note the orange star):

    20231213_122843

    Going this route does still involve the purchase of a new device, but the long-term benefits outweigh the initial purchase, IMHO.