Microsoft Remote Desktop No longer connects to remote PC from my mac

Jess 1 Reputation point
2021-02-17T20:41:44.407+00:00

I have been connecting using remote desktop for months, but today it keeps giving the code:

We couldn't connect to the remote PC. Make sure the PC is turned on and connected to the network, and that remote access is enabled.

Error code: 0x204

Someone at the office restarted the PC and made sure that it is connected to the network.

Please help!

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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  1. Jenny Yan-MSFT 9,326 Reputation points
    2021-02-18T03:10:52.917+00:00

    Hi,
    This is a common error code for failure of remote connection and you could kindly check following.
    From Windows computer (target machine to be remoted to ):
    1.Confirm if the RDP has been enabled. If the user account has been added into the allowed users.
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    2.Check firewall and anti-virus tool in case of any blocking setting for the RDP connection.

    From Mac side, here is a suggestion to check the temp folder of Remote Dekstop (MAC Only)
    Please refer to method 6 for more details.
    https://appuals.com/remote-desktop-error-code-0x204/

    3.Try to clear and fill in the info again when starting the remote connection.

    Please note: Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information.


    Hope this helps and please help to accept as Answer if the response is useful.

    Thanks,
    Jenny

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