Issue connect to my AWS enstance using Microsoft Remote desktop App for MAC

Adel 1 Reputation point
2021-02-17T21:55:38.15+00:00

I can't get connect to my AWS instance using the Microsoft Remote desktop App for MAC. I am getting this error. I have tried 2 other MACs and it's the same issue. Here is the message I am getting

"We couldn't connect to the remote PC because the session couldn't be established in time. If this keeps happening, contact your network administrator for assistance. Error code: 0x108"

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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  1. Jenny Yan-MSFT 9,326 Reputation points
    2021-02-18T02:43:51.457+00:00

    Hi,
    1.Was the issue occurred recently? Were you able to remote to AWS instance via RDC for mac before?

    2.Kindly confirm you have set up well to enable the AWS instance to accept the remote session. Here is the reference for common cases of computers running with windows OS.
    https://learn.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/remote-desktop-client-faq#setting-up

    Note: You can't connect to a PC that's asleep or hibernating, so make sure the settings for sleep and hibernation on the remote PC are set to Never. (Hibernation isn't available on all PCs.)

    3.Per checking, here are the steps for configurating the AWS instance before starting remote connection:
    Connect to your Windows instance using RDP

    https://docs.aws.amazon.com/AWSEC2/latest/WindowsGuide/connecting_to_windows_instance.html

    4.You could also try the latest version of RDC for mac Beta version with new features.
    https://install.appcenter.ms/orgs/rdmacios-k2vy/apps/microsoft-remote-desktop-for-mac/distribution_groups/all-users-of-microsoft-remote-desktop-for-mac


    Hope this helps and please help to accept as Answer if the response is useful.

    Thanks,
    Jenny

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  2. Adel 1 Reputation point
    2021-02-18T15:19:52.747+00:00

    I hard reset AWS instance and it worked. Thank you for the above info