Printer spooler problem

Question

i have two printers installed 

citizen thermal printer

cannon laser printer

when i try to give print in thermal printer and cannon , the spooler comes. 

i had tried to start stop the print spooler service from services.msc

i have tried like 1000 times . when the problem comes i hvae to restart my pc or start stop the service , sometimes it works , sometimes i hve to repeat( restart my pc ,stop start printer spooler) 10-15 times then it works...

today i tried 20-25 times still no solution

i have this problem every single day...

pls give me a permamnent solution...

I tried to solve this with a local technician... he says os problem...

pls do help me out...

i hve minimum of 50-60 prints to be taken for one day... pls help me with a permanent solution

Answer 1

Before proceeding with the troubleshooting steps, Connect your Printer to the computer and Switch it ON. In case of Wireless printer, Switch it ON and connect it to the Wifi network.

Option 1. Run troubleshooter provided by Windows OS

Type Troubleshoot in Windows Start Search box > Click Troubleshoot > On the right side, Click Printer > Run the troubleshooter

HP provides a tool for HP printers to troubleshoot - HP Print and Scan Doctor. Download it, launch it and follow the onscreen directions to locate problems and fix them (Credit to Andre Da Costa, MVP for the suggestion)

Download Link - http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

Option 2. Update Printer Driver

Windows Key+X (Or right click on Start) > Click Device Manager > Expand Display Adapter > Right click on entry below > Click Update Driver Software > Click Browse my computer for driver software > Click Let my pick from a list of device drivers on my computer > Choose the driver > Click Next to update

If this does not work, select Search automatically for the updated driver in place of Browse my computer for driver software > Restart your computer

Option 3. Uninstall and reinstall the Printer (Credit to Andre Da Costa, MVP for providing steps)

A. Uninstall Printer

Click on Windows Key+X > Apps and Features > Scroll down and click Programs and Features > Select your printer > Select Uninstall

Type Printer in Windows Search box > Printers & Scanners > Select your printer > Remove device

Type Printer in Windows Search box > Click Printers & Scanners > Scroll down and click Print server properties under Related settings > Under Driver tab, look for your printer > Select it and click Remove button at the bottom

B. Install Printer

Go to the Printer manufacturer’s website and search for the latest Windows 10 drivers > Reinstall the Printer driver > Reboot the computer

Type Printer in Windows Start Search box > Click Printers & Scanners > On Right side, Click Add a printer or scanner > If Windows detects your printer, it will be listed > Select the printer and follow on screen directions to set it up (In case of Wifi printer, your computer should also be logged into Wifi network)

If Windows doesn't detect your printer, then you will get a blue message - Click The printer that I want isn't listed

If you are using Bluetooth / Wirelss printer > Select Add a Bluetooth, wireless or network discoverable printer > Choose the printer > Select your Printer and follow on screen directions

If you are using wired printer > Select Add a local printer or network printer with manual settings > Select Use an existing port > Select your Printer and follow on screen directions

Option 4: Clear Spooler

Type Services in Windows Start Search Box > Click Services > Scroll down to Print Spooler > Right-click and choose Stop for the Print Spooler service > Go to C:\WINDOWS\System32\spool\PRINTERS. You can also type %windir%\System32\spool\PRINTERS into the address bar in Explorer if the C drive is not the default Windows partition > Delete all the files in this folder > Services console and right-click and choose Start for the Print Spooler service

(Source - https://support.microsoft.com/en-us/help/401540...)