Realtek Bluetooth Problem

Question

I'm having a problem with my realtek bluetooth 4.0 driver. I have windows 10. It wasn't showing up in device manager unless I clicked on show hidden devices. I followed the steps listed at https://answers.microsoft.com/en-us/windows/forum/windows\_7-hardware/there-is-a-problem-with-realtek-bluetooth/e12e093f-c2ba-463a-b50d-c88b77f91839 and tried redownloading the drivers and reinstalling them. I did but windows gave me an error that basically said no appropriate driver to install. I got the driver from lenovo who makes my laptop cause I have a lenovo G50-45 Laptop.

 Windows update isn't even picking it up. What do I do?

Answer 1

So, after researching this problem all night and updating various drivers, I have come to the conclusion that there is something wrong with the way windows restarts the system. When I press restart and it shut off and automatically restarts, there is something wrong with the way it does that. Cause the bluetooth gets disconnected from the system. I have to actually press the shut down button and then manually restart my laptop. Then after a few minutes after it turns on, I notice that the bluetooth is showing up every where AND it works! So, Microsoft and Realtek need to come up with a solution for this problem cause a LOT of people are having this problem. I hope this saves someone from the giant migraine that I now have from working on this all night. Don't restart your system. Just turn it off and then back on.

Answer 2

Thank you for keeping updated. We checked the screenshot, there's a failed driver installation/update. This is the common cause why the devices that we're connecting to our computer unable to work properly. We suggest uninstalling the third-party driver from your Device Manager. To do so, follow the steps on this link. It's an article on how to remove the installed driver from the Device Manager. After uninstalling the driver, we recommend downloading the latest version of your driver from the your developer's website.

Once you're done, let us know the result.

Answer 3

That fix that you posted at the bottom doesn't do anything, if I can't install the driver.

Answer 4

No, I didn't make any other changes.

Answer 5

Hello Loki,

There are a lot of possible causes why you're having an issue when connecting your Bluetooth device to your laptop. For better assistance, we'd like to ask a few questions:

• We'd like to request a screenshot of the Windows Update history. Here's the steps to check the installed updates on your computer: 

1. Press Windows key + I.
2. Click Update and security > Update history.
3. You'll find if there's any KB updates that your system failed to update. Kindly send us a screenshot.

• Did you make any changes to your laptop and Bluetooth devices before experiencing this issue?

Meanwhile, we recommend checking the article about Fix Bluetooth problems in Windows 10: FAQ on this link.

We are looking forward to your reply.