Sleep Mode kills my computer!

Question

After my computer automatically rebooted to install the new updates yesterday, when computer will not "wake up" after it goes to Sleep. I push the key board, mouse, power button, nothing. I (seemingly) turn it off, it will NOT turn back on!??? I have to unplug it, plug it back in, then turn On. What's up???

Answer 1

Suggestion: If those don't apply then restart the PC a few times, try Sleep again.

Result: still a problem, won't wake up.

Suggestion: Try updating the Display driver from the PC's Support Downloads webpage. This is the main reason for sleep problems. A Microsoft Basic or Standard VGA (placeholder) Display driver will not Sleep or Hibernate.

Result: the display driver (any driver) had the latest updates and did not need to be updated.

Suggestion: Right click Start to open Power Options, then Additional Power settings. Choose Balanced plan, then click on Change Plan Settings, at bottom of next panel choose to Reset Plan defaults, Apply, OK, restart PC.

Result: did not change the problem 

Suggestion: remove the windows 1709 update

Result: Problem resolved

Answer 2

Please report back the results of the steps I gave you so we can try others if necessary.

What I would do is Clean Install following these illustrated steps in this link which compile the best possible Clean Install of Windows which will stay that way as long as you stick with the tools and methods given, has zero reported problems, and is better than any amount of money could buy: http://answers.microsoft.com/en-us/windows/wiki...

There is also an automated Refresh that reinstalls WIndows while shedding corrupting factory bloatware, saves your files, but doesn't clear the drive to get it cleanest: https://www.howtogeek.com/265054/how-to-easily-...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

Answer 3

Thank you for the help. 

Yes it was the version 1709 upgrade. 

2017-11 Cumulative Update for Windows 10 Version 1709 for amd64-based Systems (KB4051963)

***My monitor driver is up to date. 

And my computer (ThinkCentre M900z) is listed on Lenovo's website as having been 'tested' and says this: 

https://support.lenovo.com/us/en/solutions/ht505322 

Limitations:

• After****upgrading to Windows 10 (version 1709), "Power saver" and "High performance" in Power Options will be removed. This is by design. Users should use the power slider instead.
• Factory restorefrom Settings > Update & security > Recovery > Reset this PC > Get started > Restore factory settings does not work after upgrading the operating system from Windows 8.1 to Windows 10 (1710). This is by design .

Answer 4

What is the make and model of your computer?

What have you done so far to troubleshoot the problem?

How long has this been happening?

Which version of Windows 10 is currently installed: 1507, 1511, 1607, 1703?

Which version of Windows did you upgrade from?

Sometimes your computers firmware, which deals with things like power management, which is related to sleep needs to be updated. Remember, the issue you are experiencing here is outside of Windows, where its not resuming from sleep. Windows is in a saved state on the hard disk and can't manage the hardware resources, thats left up to Firmware (your BIOS) to handle. So, its obvious this more a hardware issue than software, but updated driver software can fix it.

It could suggest you need to update your chipset drivers and BIOS.

I recommend you update the most critical ones: BIOS, Chipset, Display Driver, Network adapters.

If that does not work, I recommend you try two things

First: Boot to the Windows 10 desktop

Press Windows key + X

Click Device Manager

Expand Batteries

Right-click Microsoft ACPI-Compliant System.

Choose Update Driver Software.

Make sure you are connected to the Internet, the check for updates.

When complete, restart then check if you can sleep and wake.

Second option

uninstall your display driver then restart

Boot to the Windows 10 desktop

Press Windows key + X

Click Device Manager

Expand Display adapters

Right click the current display adapter

Click Uninstall

Exit Device Manager

Restart

If that does not work, well, we need to try something else. Try resetting the BIOS:

https://www.groovypost.com/howto/reset-pc-bios-...

Answer 5

Hi Kristy-

There are fixes here for the issue to try first: https://answers.microsoft.com/en-us/windows/for...

What happened before this began that might have caused it? Did you have Windows Updates or the latest Windows 10 Version 1709 upgrade? You can check at Settings>Update & Security>Windows Update under Installed Updates, then uninstall the ones that might be responsible to check the behavior.

If you've received the Version 1709 upgrade which you can check at Settings>System>About, you can roll it back at Settings>Update & Security>Recovery.

If those don't apply then restart the PC a few times, try Sleep again.

Try updating the Display driver from the PC's Support Downloads webpage. This is the main reason for sleep problems. A Microsoft Basic or Standard VGA (placeholder) Display driver will not Sleep or Hibernate.

Right click Start to open Power Options, then Additional Power settings. Choose Balanced plan, then click on Change Plan Settings, at bottom of next panel choose to Reset Plan defaults, Apply, OK, restart PC.

If this isn't enough everything else that can be done to troubleshoot Sleep is here: http://www.makeuseof.com/tag/fix-windows-10-sle...

Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.