Hi LRB,
It seems that there are several updates trying to install at once. Let's make sure first that you get to update your Windows first before trying to install updates for other Microsoft products. Follow these steps:
- Open Control Panel > Windows Update.
- In the left pane, click Change settings.
- Look for Microsoft Update, uncheck the Give me updates for Microsoft products and check for new optional Microsoft software when I update Windows option, then click OK.
- Go back to Windows Updates, then click Check for updates.
- Once you've successfully installed the Windows Updates, go back to Change settings, then re-select the Give me updates for Microsoft products and check for new optional Microsoft software when I update Windows option.
- Check for updates again.
Please update this thread with the result. Looking forward to hear from you.
Regards.