Microsoft Store - Constant Loading Animation

Question

Hi Microsoft Community, I'm new here...

My question is regarding the Microsoft Store, whenever I open the store and manually check for app updates ( . . . > Downloads & Updates) It does the loading animation or indicator...the one with the dots moving in a circular motion. It loads the apps that I have installed however the animation never stops (as in it doesn't go away).

I can click on Get Updates and it will check for/download updates if available but the larger loading animation at the center of the screen persists. When this happens, even if I leave the Downloads & Updates screen and go to store Home or any other category from there on out , the loading indicator still persists. It doesn't seem to prevent store functionality but it is somewhat distracting.

My question is, is there any way to fix this from happening? Any help would be greatly appreciated.

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If Needed:

Operating System: Microsoft Windows 10 Pro x64 (Version: 1709 OS Build:16299.19)

Answer 1

Start by running the Windows Store Apps troubleshooter.

Open Start > Settings > Update & security > Troubleshoot

Scroll down to the bottom

Click Windows Store Apps

Click Run the troubleshooter

When complete try opening the Store again.

Also check if the Store works in another user account.

Press Windows key + R

Type: wsreset.exe

Hit Enter

Do this a couple times then try launching the Store again.

Your Antivirus might be interfering with the Store, try disabling it 'temporarily' to see if it launches.

Check Windows Update and install the latest updates. Sometimes Microsoft releases infrastructure fixes for the Store through Windows Update.

You can also try resetting the store app using the following instructions:

https://www.groovypost.com/howto/reset-windows-...

If that does not work, try resetting the software distribution folder:

Before carrying out this procedure, disconnect from the Internet. That means turning off Wi-Fi and disconnecting from a wired connection. If you don't, Windows 10 will indicate some files are in use and cannot be modified or the command will be non-responsive. Also, you should restart your computer after disconnecting from the Internet. The easiest way to do it is to enable Airplane mode from the Action Center - Windows key + X.

1. Press Windows Key + X on the keyboard and then select “Command Prompt (Admin)” from the menu.
2. Stop the BITS, Cryptographic, MSI Installer and the Windows Update Services. To do this, type the following commands at a command prompt. Press the “ENTER” key after you type each command.

                       net stop wuauserv
   
   
   
                       net stop cryptSvc
   
   
   
                       net stop bits
   
   
   
                       net stop msiserver
   

3. Now rename the SoftwareDistribution and Catroot2 folder. You can do this by typing the following commands in the Command Prompt. Press the “ENTER” key after you type each command.

                      ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
   
   
   
                      ren C:\Windows\System32\catroot2 Catroot2.old
   

4. Now, let’s restart the BITS, Cryptographic, MSI Installer and the Windows Update Services. Typethe following commands in the Command Prompt for this. Press the ENTER key after you type each command.

                    net start wuauserv
   
   
   
                    net start cryptSvc
   
   
   
                    net start bits
   
   
   
                    net start msiserver
   

5. Type Exit in the Command Prompt to close it and then restart the computer.

If you need more help, please continue to engage with us. We want to help you through this.

Answer 2

Thank you Andre Da Costa.

Troubleshooter couldn't identify any issues however Win key + R > wsreset.exe did the trick, problem seems to have been resolved.